Jordyn Petro
Middletown ,USA
Summary
Reliable and customer-focused team member with over 3 years of experience in retail, food service, and fast-paced customer environments. Strong background in cash handling, inventory management, leadership, and maintaining high customer satisfaction. Known for staying calm under pressure, learning quickly, and consistently supporting smooth store operations.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin'
Cromwell, USA
10.2021 - Current
- Built strong relationships with customers, resulting in high repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly
- Collaborated with team members to maintain visually appealing displays and boost sales
- Participated in training to stay updated on product changes, industry trends, and sales techniques
- Assisted in inventory management including stock checks, restocking, and placing orders
- Upsold products and suggested complementary items to meet store goals
- Maintained a clean and organized work environment
- Demonstrated excellent time-management during busy periods
- Recognized as a top performer for consistently meeting or exceeding monthly sales quotas
- Supervised team activities during peak hours to ensure efficient service.
- Ensured cleanliness and organization of workstations and customer areas.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
Cashier
Lowe's Home Improvement
Newington, USA
08.2024 - 04.2025
- Processed cash, credit, and digital payments accurately
- Maintained a balanced cash drawer and reconciled discrepancies
- Provided friendly and professional customer service
- Helped train new cashiers on POS systems and procedures
- Managed high-volume checkout lanes efficiently
- Organized checkout area and restocked supplies
Cashier
Petco
Middletown , CT
04.2023 - 09.2023
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers in locating products throughout the store.
- Maintained cleanliness and organization of the checkout area.
- Engaged with customers to provide excellent service and resolve issues.
- Handled cash, credit, and debit payments accurately.
- Collaborated with team members to restock merchandise on shelves.
- Educated customers on promotions and loyalty programs available in-store.
- Managed returns and exchanges according to company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
GED -
Lincoln Technical Institute
East Windsor 11-2025
High School Diploma -
Middletown High School
Middletown , CTSkills
- Customer service
- Team leadership
- Time management
- Cash handling
- Visual merchandising
- Sales techniques
- Communication skills
- Customer retention strategies
- Performance metrics
- Safety processes and procedures
- Customer service focus
- POS system operation
- Positive attitude
- Problem-solving
Timeline
Cashier
Lowe's Home Improvement
08.2024 - 04.2025
Cashier
Petco
04.2023 - 09.2023
Shift Leader
Dunkin'
10.2021 - Current
GED -
Lincoln Technical Institute
High School Diploma -
Middletown High School