Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Adorno

Toms River,NJ

Summary

Hardworking Shift Leader proficient at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
02.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Recently, the manager has conferred upon me the responsibility of scheduling employees, procuring products, and conducting financial deposits.

Student Worker

Stockton Financial Aid Office
09.2022 - 05.2023
  • Worked in team environment to maintain high levels of productivity.
  • Took and followed detailed directions from others.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Maintained excellent customer service and positive attitude towards guest, students and fellow teammates.
  • Gave students, prompt and accurate responses about their financial aid information.
  • Guided new students and their parents through their financial aid packages.

Team Member

Chick-fil-A
03.2019 - 03.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Was a trusted employee that was left to oversee certain sections of the restaurant alone.

Education

Bachelor of Science - Finance

Stockton University
Absecon, NJ
06.2024

Associate of Science - Business Administration

Ocean County College
Toms River, NJ
08.2022

High School Diploma -

Toms River High School North
Toms River, NJ
06.2020

Skills

  • Guest Inquiries
  • Shift Scheduling
  • Employee Relationships
  • Diplomatic and Fair
  • Bilingual (Spanish and English)
  • Money Handling

Timeline

Student Worker

Stockton Financial Aid Office
09.2022 - 05.2023

Shift Leader

Dunkin' Donuts
02.2021 - Current

Team Member

Chick-fil-A
03.2019 - 03.2020

Bachelor of Science - Finance

Stockton University

Associate of Science - Business Administration

Ocean County College

High School Diploma -

Toms River High School North

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Jose Adorno