JOSE ALONSO VILLELA
Roswell,NM
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused professional with experience in quality assurance, compliance support, cash handling, and issue resolution. Known for balancing registers, supporting inventory control, training new associates, and maintaining accurate records while delivering reliable service in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Speed Way convinence store
Alamogordo, New Mexico
07.2025 - Current
- Supervised cashier operations across Speed Way convenience store front counter.
- Opened and closed store using daily cash and security procedures.
- Trained new associates on customer service and store policies.
- Resolved customer complaints and supported fast service at checkout.
- Managed inventory checks, stock rotation, and shelf replenishment.
- Balanced register drawers and prepared safe deposits for accounting.
- Enforced cleanliness standards across sales floor, restrooms, and entrances.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
FedEx Quality Assurance
DATAMARK/FEDEX
Cd Juarez, Chih
10.2023 - 06.2025
- Ensure quality metrics are adequately captured, analyzed, and communicated to management for improvement activities.
- Coordinate and develop reports and assessment tools to verify compliance.
- Assist the Quality Assurance Manager with tracking and trending KPIs and quality metrics to determine if corrective actions need to be implemented.
- Maintained quality assurance processes to ensure consistency across operations, enhancing overall quality standards.
- Assisted in investigating and resolving product specification issues, contributing to quality improvements.
- Ensure adequate controls are maintained regarding damage and safe transport of product.
- Supported data collection and analysis for regulatory reporting, ensuring compliance and accuracy.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CUSTOMER SERVICE REPRESENTATIVE
Telat Group
Bermúdez, Mexico
09.2022 - 09.2023
- Resolved transaction and document issues to ensure accurate processing and customer satisfaction.
- Assisted customers with payment inquiries and clarified processing procedures to enhance understanding.
- Process payments from customers.
- Documented issues and escalated tickets to appropriate teams to expedite resolution and improve service response.
- Maintain database updated by entering and verifying information; updating contact log.
- Providing a basic level of technical assistance by monitoring the functioning of telecommunication log.
UNDERWRITING AGENT/ QUALITY ASSURANCE
Seisa Medical Group
Cd Juarez, Mexico
02.2018 - 08.2022
- Company Overview: Suncoast Insurance.
- Evaluate insurance applications and determine coverage amounts and premiums.
- Communicated with clients and team members to ensure clear understanding of underwriting requirements.
- Demonstrated accuracy and thoroughness in all tasks to ensure high-quality outcomes.
- Provide support and assistance verbally and in writing to customers, agents, underwriters, Management.
- Collected and researched data to inform and enhance decision-making processes.
- Suncoast Insurance.
CUSTOMER SERVICE REPRESENTATIVE AGENT
Data Mark
Cd Juarez, Mexico
06.2016 - 02.2018
- Handled incoming calls to address customer inquiries effectively.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Assisted customers across company departments by delivering accurate information.
- Meet personal/customer service team sales targets and call handling quotas.
- Maintained records of customer interactions and processed accounts to ensure efficient service delivery.
- Managed multiple customer cases simultaneously to ensure timely resolutions.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Provided technical support to resolve hardware and software issues. Identifying hardware and software solutions.
- Resolved technical issues through systematic troubleshooting methods.
- Addressed network issues to restore connectivity for users.
CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT/SALES
ACS Boost Mobile
CD Juarez, Mexico
10.2012 - 05.2016
- Handled incoming calls from customers, addressing inquiries and providing information.
- Identify and assess customers' needs to achieve satisfaction.
- Assisted customers across various company areas with accurate information to enhance their experience.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Meet personal/customer service team sales targets and call handling quotas.
- Generate sales leads through effective customer engagement and needs assessment.
- Provide accurate, valid and complete information by using the right methods/tools.
- Technical Support Responsibilities: Identifying hardware and software solutions.
- Identified and resolved technical issues to restore functionality for users.
- Investigated and resolved network issues to maintain connectivity for users.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Handled multiple customer cases simultaneously, ensuring timely follow-up and support.
DATA ENTRY AGENT
GenPact
Chihuahua, Mexico
07.2011 - 09.2012
- Typed provided data to create accurate spreadsheets with large figures, ensuring error-free entries.
- Updated data in database systems to ensure accuracy and relevance.
- Verify data by comparing it to source documents.
- Transferred data from paper formats into computer files and database systems to enhance accessibility.
- Sorted and organized paperwork post-data entry to maintain document integrity and retrieval efficiency.
Education
BARBER PERMIT -
New look Barber school
Cd Juarez, Chih01-2017
GED -
ENMUR
Roswell, N.M07-2005
Skills
- Operational oversight
- Inventory management
- Store operations
- Customer service excellence
- Effective communication
- Collaborative teamwork
- Problem-solving
- Strategic thinking
- Adaptability
- Word
- Excel
- Strategic thinking
Languages
- Spanish, Native
- English, Fluent
Timeline
Assistant Manager
Speed Way convinence store
07.2025 - Current
FedEx Quality Assurance
DATAMARK/FEDEX
10.2023 - 06.2025
CUSTOMER SERVICE REPRESENTATIVE
Telat Group
09.2022 - 09.2023
UNDERWRITING AGENT/ QUALITY ASSURANCE
Seisa Medical Group
02.2018 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE AGENT
Data Mark
06.2016 - 02.2018
CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT/SALES
ACS Boost Mobile
10.2012 - 05.2016
DATA ENTRY AGENT
GenPact
07.2011 - 09.2012
BARBER PERMIT -
New look Barber school
GED -
ENMUR