Jose Calderon
Pomona,CA
Summary
Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Ihop Ontario Mills
09.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
Server Shift Leader
Ihop San Dimas
01.2010 - 03.2020
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
No Degree -
Mt San Antonio College
Walnut, CAHigh School Diploma -
Preparatoria #13
Guadalajara, Jalisco .Mexico06.2001
Skills
- Sales Team Development
- Sales Expertise
- Market Growth
- Product Analysis
- Food Preparation and Safety
Certification
- FOH trainer, BOH trainer, Ihop0947 - [Timeframe]
- Certified General Manager, [Ihop0947] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Ihop Ontario Mills
09.2020 - Current
Server Shift Leader
Ihop San Dimas
01.2010 - 03.2020
No Degree -
Mt San Antonio College
High School Diploma -
Preparatoria #13
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