Jose Centeno
New York,NY
Summary
Accomplished Store Manager with a proven track record at DSW Designer Brands, excelling in inventory management and leadership development. Demonstrated expertise in enhancing customer relations and driving team performance. Skilled in operations management and loss prevention, consistently achieving goals through effective teamwork and collaboration.
Overview
37
37
years of professional experience
Work History
Store Manager
DSW Designer Brands
05.2008 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Gap Inc. - Gap and Banana Republic
01.1993 - 02.2008
Assistant Retail Store Manager
Daffy's
02.1987 - 11.1993
Education
Associate of Arts - Liberal Arts And General Studies
FIT Fashion Institute of Technology
New York, NYSkills
- Customer Relations
- Store operations
- Outstanding communication skills
- Inventory Management
- Goals and performance
- Recruiting and Hiring
- Operations Management
- Leadership Development
- Team Development
- Loss Prevention
- Teamwork and Collaboration
Languages
Spanish
Full Professional
Timeline
Store Manager
DSW Designer Brands
05.2008 - 12.2023
Store Manager
Gap Inc. - Gap and Banana Republic
01.1993 - 02.2008
Assistant Retail Store Manager
Daffy's
02.1987 - 11.1993
Associate of Arts - Liberal Arts And General Studies
FIT Fashion Institute of Technology
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