Jose Colon Jr.
Ozone Park,NY
Summary
Highly experienced and results-driven Aviation Manager with over 24 years of expertise in overseeing and optimizing aviation operations, safety, and maintenance management. Proven track record of managing large-scale operations, ensuring regulatory compliance, and leading teams to achieve operational excellence. Adept at streamlining processes, improving cost-efficiency, and enhancing customer service within fast-paced and high-pressure environments. Skilled in budgeting, scheduling, safety protocols, and cross-functional team leadership, with a deep understanding of industry standards and best practices. Passionate about driving continuous improvement and fostering a culture of safety and innovation in aviation operations.
Overview
22
22
years of professional experience
Work History
General Manager
Swissport USA
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Establishes a culture that promotes safety through daily observation, shift briefing, Meeting, and audits
- Ensure compliance with Swissport, TSA and FAA regulations and Policies
- Communicate with Airline, Terminal, and Customers Manager’s regarding the operations and their specialty
- Provide necessary data to upper management to track on performance.
Manager
Swissport USA
12.2022 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Taking full responsibility for the day to day Operation
- Establishes a culture that promotes safety through daily observation, shift briefing, Meeting, and audits
- Communicate with Airline, Terminal, and Customers Manager’s regarding the operations and their specialty
- Provide necessary data to upper management to track on performance.
Experience Senior Operations Manager
Dnata, JFK International Airport
01.2021 - 11.2022
- Taking full responsibility for the day to day Operation
- Establishes a culture that promotes safety through daily observation, shift briefing, Meeting, and audits
- Ensure compliance with Dnata, TSA and FAA regulations and Policies
- Communicate with Airline, Terminal, and Customers Manager’s regarding the operations and their specialty
- Provide necessary data to upper management to track on performance.
Deicing Operations Manager
Dnata, JFK International Airport
01.2018 - 01.2021
- Taking full responsibility for the day to day running of the Deicing operation
- Responsible for all deicing operations, fluid management, and readiness of resources
- Maintained and ensured adherence to company safety policies, standards and procedures
- Ensured all information needed for internal, airlines and airport deicing reports are completed as required
- Responsible for ensuring all aircraft are properly deiced / anti-iced
- Adhered to any local deicing procedures to include the Station Readiness and customer specific requirements
- Performed all necessary supervisory functions to effectively and efficiently manage assigned personnel, including but not limited to:
- Maintain a qualified and appropriately trained staff
- Communicate areas of accountability and performance expectations to assigned personnel
- Determine standards of performance as a basis to review progress of personnel
- Recommend salary adjustments, transfers, promotions, and terminations
- Ensure proper training of assigned personnel
- Foster a safe, cooperative and harmonious working climate conducive to maximizing employee morale and productivity
- Lead in a pro-active, continuous improvement method
Ramp Operations Manager
Swissport USA Inc, JFK International Airport
01.2015 - 01.2018
- Taking full responsibility for the day to day running of all operational areas
- Promoting a positive culture on site
- Setting and achieving operational goals
- Assist Airline customers by providing information and resolving their complaints
- Monitor and track daily KPIs to ensure quality assurance
- Comply and enforce company policies; standard operating procedures
- Maintain a strong leadership among all supervisors and ramp employees through communication skills and positive work ethic
- Solve and take appropriate action when faced with conflicts and or irregularities.
Ramp Duty Manager
Swissport USA Inc, JFK International Airport
01.2011 - 01.2015
- Manpower for daily operations along with the OCC
- Implement and execute daily planning for operations
- Oversee entire Ramp operations on a daily basis to ensure optimum service
- Implement proper Safety procedures, ensure employees are practicing proper safety skills
- Liaison to all Airline Customers; answer customer’s questions, and provide information on procedures or policies
- Maintain a clean, orderly and safe work area, assist with preparing the terminal for daily operations
- Communicate, meet and assist Airline Customers to provide information and resolve their complaints
- Cargo dispatch, assist cargo department with dispatch when necessary
- Operational Skills: Equipment handling, Pushback, Deicing, Loading, Cargo Transfer, Mail Operations, Baggage Service, OCC, understand and implement Loading Instructions
- Trained new staff on airline policies and procedures
- Maintain a professional relationship with all employees, assisting employees with daily operational occurrences.
Baggage Room Manager
Swissport USA Inc, JFK International Airport
01.2008 - 01.2012
- Manpower for daily operations
- Liaison to all Airline Customers; answer customer’s questions, and provide information on procedures or policies
- Practice and implement proper Safety and Airline Procedures
- Operational Skills: Equipment Handling, BRS System, Baggage Loading
- Assist Airline customers by providing information and resolving their complaints
- Maintain a clean, orderly and safe work area, assist with preparing the terminal for daily operations
- Trained new staff on airline policies and procedures
- Understand and implement Loading Instructions, baggage sorting for daily operations
- Maintain a professional relationship with all employees, assisting employees with daily operational occurrences.
Baggage Service Supervisor
Swissport USA Inc
01.2003 - 01.2008
- Implement manpower for daily operations
- Trained new staff on airline policies and procedures
- Operational Skills: Equipment Handling, BRS System, Baggage Loading
- Assist Airline customers by providing information and resolving their complaints.
Education
Administration
George W. Wingate
Brooklyn, New YorkSkills
- Staff Training
- Department Oversight
- Planning and Implementation
- Staff Management
- Team Leadership
- Customer Service
- Inventory Management
- Client Relations
- Employee Motivation
- Operational Efficiency and Safety
- Delegating Work Assignments
- Trucking Dispatching
- Policies and Procedures Implementation
- Employee Assignments
Timeline
General Manager
Swissport USA
03.2023 - Current
Manager
Swissport USA
12.2022 - 02.2023
Experience Senior Operations Manager
Dnata, JFK International Airport
01.2021 - 11.2022
Deicing Operations Manager
Dnata, JFK International Airport
01.2018 - 01.2021
Ramp Operations Manager
Swissport USA Inc, JFK International Airport
01.2015 - 01.2018
Ramp Duty Manager
Swissport USA Inc, JFK International Airport
01.2011 - 01.2015
Baggage Room Manager
Swissport USA Inc, JFK International Airport
01.2008 - 01.2012
Baggage Service Supervisor
Swissport USA Inc
01.2003 - 01.2008
Administration
George W. Wingate
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