Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSE CONTRERAS

Chula Vista,CA

Summary

Knowledgeable Service Advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Overview

8
8
years of professional experience

Work History

Service Advisor

Westcott Mazda
01.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Mainline Technician

Kearny Mesa Chrysler Dodge Jeep Ram
02.2022 - 01.2023
  • Streamlined workflow processes by optimizing the use of diagnostic tools and equipment during mainline repairs.
  • Diagnosed engine, suspension, brake, transmission, and other vehicle issues using extensive training and diagnostic equipment.
  • Performed maintenance on vehicle fuel systems for both diesel and unleaded fueled vehicles.
  • Worked on starting systems and electrical systems such as wiring harnesses, lights, batteries, and communication systems.

PDI Technician

Mossy Honda
04.2020 - 02.2022
  • Examined vehicles for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.
  • Repaired faults, reassembled products and completed additional tests.
  • Conducted tests and diagnostic procedures using tools such as analyzers, Multimeters and power supplies.

Automotive Lube Technician

Mossy Nissan
05.2017 - 03.2020
  • Inspected vehicles to determine the need for changing oils and filters and provided feedback to customers.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Kept shop areas neat, clean and free of safety hazards.
  • Achieved 'Service Technician of the year' while being employed at Mossy Nissan.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.

Education

High School Diploma -

Sweetwater High School
National City, CA
05-2014

Skills

  • Documentation
  • Test Drives
  • System Diagnostics
  • Emission Testing
  • Fluid Replacement
  • Service Records
  • Installing Accessories
  • Product Knowledge
  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Service estimates

Timeline

Service Advisor

Westcott Mazda
01.2023 - Current

Mainline Technician

Kearny Mesa Chrysler Dodge Jeep Ram
02.2022 - 01.2023

PDI Technician

Mossy Honda
04.2020 - 02.2022

Automotive Lube Technician

Mossy Nissan
05.2017 - 03.2020

High School Diploma -

Sweetwater High School

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