JOSE DE JESUS HERNANDEZ LEPE
Seattle ,WA
Summary
Dependable professional with 14 years in the restaurant and retail sectors. Recognized for exceptional customer service and teamwork, effectively managing inventory and training new staff. Bilingual and skilled at maintaining high standards under pressure.
Overview
15
15
years of professional experience
Work History
General Manager in Training
Wingstop
Kent, Washington
04.2026 - 05.2026
- Managed staff scheduling to optimize labor efficiency and customer satisfaction.
- Implemented training programs for new hires to enhance team performance.
- Developed and enforced food safety and sanitation standards across all areas.
- Coordinated inventory management to maintain adequate stock levels and minimize waste.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
Grocery/Clerk, Grocery PIC
Fred Meyer
Seattle, USA
01.2019 - 01.2026
- Guided customers in locating products and addressing inquiries, enhancing shopping experience.
- Stocked shelves with fresh produce and grocery items daily.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Restocked shelves promptly to maintain product availability and support customer needs.
- Maintained cleanliness of store areas, including aisles and checkout zones.
- Collaborated with team members to manage inventory levels effectively.
- Organized backroom storage to align with safety standards, improving efficiency in inventory management.
Server
Plaza Garibaldi
Seattle, USA
01.2017 - 01.2020
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Delivered attentive customer service during busy shifts.
- Took and processed customer orders efficiently and accurately.
- Addressed customer complaints and concerns with professionalism, improving overall dining experience.
- Maintained cleanliness and organization of dining area and tables.
- Processed cash transactions and payments securely, ensuring accurate financial management.
Server/Manager
Mazatlan Mexican Restaurant
Mountlake Terrace, USA
01.2011 - 01.2016
- Trained new servers on menu items, service standards, and restaurant policies.
- Monitored dining area cleanliness and organized seating arrangements to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed cash sales to ensure accurate distribution of tips to servers after each shift.
- Acknowledged staff achievements to foster a positive work environment and motivate team performance.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Ensured that all servers were compliant with industry regulations relating to security protocols.
Education
AA - Computer Engineering
North Seattle College
04-2026
ESL Diploma -
North Seattle College
01-2016
U.S High school Diploma -
North Seattle College
01-2016
Shoreline Community College
01-2009
Autlan Regional Preparatory School
Mexico01-2003
Skills
- Inventory management
- Project management
- Customer service
- Store maintenance
- Safety practices
- Team collaboration
- Team contribution
- Problem solving
- Presentation skills
Summary Of Qualification
- Highly dependable and flexible
- Appreciated by team members
- Bilingual, 14 years experience in restaurant business
- 6 years experience in retail store
- One year experience as a store leader, PIC
- Works quickly and efficiently under pressure
Timeline
General Manager in Training
Wingstop
04.2026 - 05.2026
Grocery/Clerk, Grocery PIC
Fred Meyer
01.2019 - 01.2026
Server
Plaza Garibaldi
01.2017 - 01.2020
Server/Manager
Mazatlan Mexican Restaurant
01.2011 - 01.2016
AA - Computer Engineering
North Seattle College
ESL Diploma -
North Seattle College
U.S High school Diploma -
North Seattle College
Shoreline Community College
Autlan Regional Preparatory School