Jose Delgado
Keller,TX
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Experienced Installation Sales Specialist highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments by applying exceptional verbal and written communication strengths along with detailed knowledge of Flooring, Appliances, Door and Window products and deep customer relations expertise. Customer-oriented sales professional with 18 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
23
23
years of professional experience
Work History
Sales Specialist
Lowe's
Keller, TX
03.2005 - 03.2024
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Provided technical support to customers regarding product features and usage.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Tracked competitor activities, products, services, and prices.
- Identified opportunities for cross-selling products or services within existing accounts.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Negotiated prices and set up contracts to finalize sales agreements.
- Write, completed and filed documentation to finalize sales.
Head Cashier
Albertsons
Southlake, TX
11.2000 - 03.2005
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Assisted other departments when needed by providing additional support during busy periods.
- Trained new team members in cash register operation, stock procedures and customer services.
Skills
- Relationship selling
- Client Relations
- Inventory Maintenance
- Team Collaboration
- Pipeline Management
- Complaint resolution
- Sales expertise
- Sales Presentations
- Sales Reporting
- Upselling and Cross Selling
- Relationship Building
- Competitor Analysis
- Cold-calling
- Sales Training
- Inventory Coordination
References
- Ashley Gomez, Store Manager, Lowe's Home Improvement (817) 525-3764 ashley.gomez@store.lowes.com
- Regina Murillo, Training Records, American Airlines, (817) 800-1468 r.o_1984@hotmail.com
- Robert Sonnier, Sales Specialist, Lowe's Home Improvement (940) 206-9711 robert.sonnier@store.lowes.com
Timeline
Sales Specialist
Lowe's
03.2005 - 03.2024
Head Cashier
Albertsons
11.2000 - 03.2005