Jose Gonzalez-Warlop
Freeport
Summary
Licensed Sales Professional with extensive expertise in client relationships and negotiation, leveraging over 6 years of experience to deliver exceptional customer service and innovative solutions. Proficient in multimedia production and strategic planning, adept at assessing customer needs and coordinating efforts to exceed expectations. Committed to driving growth and fostering strong client connections through strategic communication and advanced problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
MetalMax
02.2025 - 02.2026
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Strategic Client Coordinator
Kyber Consulting
08.2024 - 02.2025
- Coordinate client strategies, enhancing satisfaction and retention through tailored solutions.
- Facilitate team communication for seamless project execution and prompt issue resolution.
- Negotiate mutually beneficial deals, maintaining high service standards and client trust.
- Spearhead creative client engagement strategies, implementing novel approaches to address complex challenges. Develop and execute innovative solutions for improved outcomes.
- Optimize client relationships through data-driven strategies, resulting in measurable improvements in client retention and revenue growth. Implement KPIs to track and enhance performance.
- REMOTE
Design Associate
Floor Coverings International
06.2024 - 08.2024
- Collaborated with clients to design custom flooring solutions, enhancing customer satisfaction.
- Assessed client needs, resulting in tailored design recommendations and improved project outcomes.
- Utilized design software to create visualizations, aiding in client decision-making processes.
- Coordinated with installation teams to ensure timely project completion and quality standards.
- Managed multiple projects simultaneously, achieving high efficiency and client retention rates.
Residential Sales Consultant
All American Air Service Experts
05.2023 - 01.2024
- Negotiated agreements between buyers and sellers to reach mutually beneficial outcomes.
- Provided exceptional customer service to ensure satisfaction throughout the buying process.
- Constant HVAC education to stay up to date with latest and best products and services for current and new customers.
- Maintained accurate records of all sales activities, client contacts and follow-up activities.
- Identified customer needs and matched them with appropriate products and services.
Growth Strategist
Bold CEO
05.2023
- Meet with prospects 1:1 for discovery and close. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Retained excellent client satisfaction ratings through outstanding service delivery. Developed and implemented sales strategies to increase profits. Utilized CRM software to manage customer accounts and track performance metrics. Designed paid client ads for use on diverse social media platforms.
Videographer
545 Media
Current
- Produced original video content by working collaboratively with producers, designers, and art specialists to facilitate multimedia production. Conserved footage archive by organizing, labeling, and tagging with metadata. Used Adobe suite to edit footage into correct order and add effects. Worked closely and communicated regularly with clients to understand and capture vision on video. Set up for shoots according to production schedules, weather, and lighting conditions and available equipment. Supported all aspects of creative production process, from ideation through distribution. Produced videos according to client specifications, including desired length, style and pace. Developed scripts and storyboards to guide production process.
Media Manager
Thinline Marketing
01.2018 - 03.2021
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation. Increased brand awareness through creation of innovative digital productions for clients and Thinline Marketing. Supported upcoming projects and promoted new services or products for clients. Shaped strategic direction of copy by collaborating with marketing and client partners. Managed company social media pages and increased social media presence, monitoring user engagement. Developed content for press releases, websites and social media.
Service Representative
AutoSource Group
05.2015 - 05.2018
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Maintained and updated photo and video of vehicle inventory for car dealerships. Met regularly with managers to maintain customer satisfaction. Drove hundreds of miles each week to service multiple locations.
Cabinet Installer
Avanti Wood Projects
05.2015
- Worked in manufacturing environment to install cabinets in new residential homes. Visited residential and commercial locations to remodel facilities or put in new cabinetry and millwork. Checked work for compliance with quality standards. Contributed to team success and customer satisfaction by working quickly and helping team members. Maintained neat, clean and hazard-free sites. Assembled and installed furniture and cabinetry. Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Server Assistant
Texas Roadhouse
11.2009 - 11.2010
- Assisted servers to enhance dining experience and improve customer satisfaction.
- Maintained cleanliness and organization, ensuring a welcoming environment.
- Collaborated with team to streamline service, reducing wait times for guests.
- Facilitated communication between kitchen and floor, enhancing service efficiency.
- Efficiently supported servers, ensuring smooth dining experiences. Maintained cleanliness standards, enhancing customer satisfaction. Developed strong teamwork skills.
Education
High School Diploma -
Deland High School
Deland, FL05.2010
Skills
- Sales
- Coordination
- Insurance Sales
- Communication
- Client Relationships
- Customer Needs Assessments
- Customer Service
- Negotiation
- Multimedia Production
- Sales Strategy
- Creative Problem Solving
Certification
Florida Health & Life Insurance License
Courses
- MAY 2023 - JAN 2024
- HVAC Education at All American Air Service Experts
Languages
Spanish
Timeline
Videographer
545 Media
Current
Sales Associate
MetalMax
02.2025 - 02.2026
Strategic Client Coordinator
Kyber Consulting
08.2024 - 02.2025
Design Associate
Floor Coverings International
06.2024 - 08.2024
Residential Sales Consultant
All American Air Service Experts
05.2023 - 01.2024
Growth Strategist
Bold CEO
05.2023
Media Manager
Thinline Marketing
01.2018 - 03.2021
Service Representative
AutoSource Group
05.2015 - 05.2018
Cabinet Installer
Avanti Wood Projects
05.2015
Server Assistant
Texas Roadhouse
11.2009 - 11.2010
High School Diploma -
Deland High School