Jose Gutierrez Cisneros
Eastvale
Summary
Dedicated Service Advisor with strong customer service skills and effective communication. Proven ability to manage service inquiries and technician coordination, ensuring timely repairs and high customer satisfaction.
Overview
11
11
years of professional experience
Work History
SERVICE ADVISOR
AARON CDJR
EASTVALE
01.2026 - 04.2026
- Guided customers through service inquiries and scheduled appointments to ensure timely vehicle maintenance.
- Clarified vehicle issues and recommended tailored repair services to enhance customer satisfaction.
SERVICE ADVISOR
TIM MORAN-GOSCH AUTO GROUP
HEMEET
02.2021 - 01.2026
- Coordinated with technicians to achieve timely service completion and enhance customer satisfaction.
- Managed customer follow-up calls to provide service updates and gather valuable feedback.
- Maintained accurate records of customer interactions and service history to support quality service delivery.
SERVICE ADVISOR
Browning Auto Group
NORCO
02.2020 - 01.2021
- Conducted customer follow-up calls to provide service updates and gather feedback, enhancing customer satisfaction.
- Collaborated with technicians to ensure timely completion of services, improving workflow efficiency.
SERVICE ADVISOR
CARDINALE AUTO GROUP
CORONA
05.2015 - 01.2020
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated with technicians to ensure timely service completion.
- Provided detailed explanations of recommended services and repairs.
- Coordinated communication between technicians and customers for service updates.
- Managed service records and customer information using dealership software.
Education
High School Diploma -
CORONA HIGH SCHOOL
CORONA06-2008
Skills
- Service scheduling
- Repair recommendations
- Customer relationship management
- Technician coordination
- Customer service
- Handling customer complaints
- Documentation and reporting
- Time management
- Effective communication
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
SERVICE ADVISOR
AARON CDJR
01.2026 - 04.2026
SERVICE ADVISOR
TIM MORAN-GOSCH AUTO GROUP
02.2021 - 01.2026
SERVICE ADVISOR
Browning Auto Group
02.2020 - 01.2021
SERVICE ADVISOR
CARDINALE AUTO GROUP
05.2015 - 01.2020
High School Diploma -
CORONA HIGH SCHOOL