Jose Haro - Jimenez
Pico Rivera,California
Summary
With a proven track record in the hospitality industry, I bring extensive experience as a server to the table. My expertise lies in delivering exceptional customer service, efficiently managing orders, and ensuring a delightful dining experience for guests. Fueled by a strong work ethic and keen attention to detail, I consistently surpass performance goals. My genuine passion for hospitality drives me to uphold the highest standards of service quality, contributing to the success and reputation of both the team and the establishment. Thriving in fast-paced environments, I leverage my skills and experience to deliver top-notch service while continually seeking opportunities for growth and improvement.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
07.2023 - Current
- Delivered exceptional customer service by promptly attending to patrons' needs and tailoring service to their preferences, resulting in heightened customer satisfaction.
- Consistently surpassed performance benchmarks, including sales targets, customer satisfaction ratings, and order accuracy, through diligent work ethic and attention to detail.
- Boosted revenue through effective upselling strategies and comprehensive knowledge of menu offerings, specials, and promotions.
- Maintained a pristine dining environment, ensuring guests enjoyed a pleasant and hygienic experience throughout their visit.
- Demonstrated adept multitasking abilities by efficiently managing multiple tables simultaneously while upholding service excellence.
- Expertly handled customer feedback and concerns with professionalism, swiftly addressing issues to ensure prompt resolution and uphold positive guest relationships
Server
Pop's Cafe
02.2022 - 06.2023
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Pieloon
07.2020 - 01.2022
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CANo Degree - Computer Science And Programming
California State University Fullerton
Fullerton, CA06.2028
Skills
- Order Management
- Table Bussing
- Food Running
- Multitasking Abilities
- Service prioritization
- Exceptional customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Olive Garden Restaurant
07.2023 - Current
Server
Pop's Cafe
02.2022 - 06.2023
Server
Pieloon
07.2020 - 01.2022
High School Diploma -
El Rancho High School
No Degree - Computer Science And Programming
California State University Fullerton