Jose Hernandez
Spring,Texas
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
Service Manager
Romano's Macaroni Grill
The Woodlands, Texas
11.2021 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Monitored service performance metrics to identify areas of improvement.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
General Manager
Russo's New York Pizzeria
Kingwood , Texas
09.2020 - 11.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
General Manager
Chili's Bar and Grill
Tomball, Texas
06.2012 - 03.2020
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw product development initiatives from concept through completion stages.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
High School Diploma -
Westfield High School
Houston, TX05-2007
Some College (No Degree) - Journalism
Lone Star College System
Spring, TXSkills
- Fluent in Spanish
- Problem-Solving
- Customer Service Management
- Staff Training and Development
- Workflow Management
- Goal-Oriented
- Financial Controls
- Positive Attitude
Timeline
Service Manager
Romano's Macaroni Grill
11.2021 - Current
General Manager
Russo's New York Pizzeria
09.2020 - 11.2021
General Manager
Chili's Bar and Grill
06.2012 - 03.2020
High School Diploma -
Westfield High School
Some College (No Degree) - Journalism
Lone Star College System
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