Jose Luis Gamino
Park Forest,IL
Summary
Proven track record at Countryside Nissan, enhancing productivity and customer satisfaction through expert vehicle operations knowledge and exceptional customer service. Skilled in CDK, NNA, and OPSTrax, consistently exceeded expectations by streamlining service processes and mentoring teams for peak performance. Achieved significant improvements in service delivery and inventory management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Parts Specialist
Countryside Nissan
03.2022 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Technician
Continental Nissan
06.2016 - 03.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Lube Technician
Continental Nissan
01.2014 - 06.2016
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
Detail Specialist
Continental Nissan
04.2007 - 01.2014
- Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
- Boosted repeat business through consistent delivery of superior detailing services.
- Streamlined operations by implementing an organized system for scheduling appointments and managing workflow.
- Utilized industry-standard techniques for paint correction, removing scratches, swirl marks, and other imperfections.
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Trained new hires on company procedures and best practices for effective detailing workmanship.
Detail Specialist
Fuller's Carwash
03.1997 - 04.2007
- Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
- Utilized industry-standard techniques for paint correction, removing scratches, swirl marks, and other imperfections.
- Restored headlights to improve visibility and enhance the overall look of vehicles.
- Improved overall efficiency within the team by sharing knowledge on advanced detailing techniques.
- Conducted thorough inspections of vehicles prior to service commencement, identifying areas requiring attention or repair.
Education
High School Diploma -
Farragut Career Academy
Chicago, IL05.1995
Skills
- Technical knowledge
- Shipping and receiving
- Returns processing
- Sales Support
- Customer Service
- Vehicle operations knowledge
- Equipment Maintenance
- Proficient in CDK, NNA, and OPSTrax
Certification
- Quality Inspector- Inspector/Technician Certification, Continental Nissan] - 2016-2022
Languages
Spanish
Full Professional
Timeline
Parts Specialist
Countryside Nissan
03.2022 - Current
Technician
Continental Nissan
06.2016 - 03.2022
Lube Technician
Continental Nissan
01.2014 - 06.2016
Detail Specialist
Continental Nissan
04.2007 - 01.2014
Detail Specialist
Fuller's Carwash
03.1997 - 04.2007
High School Diploma -
Farragut Career Academy
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