Joselyn Marquez
Harbor City,California
Summary
Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Digital Shopper
Walmart
09.2023 - Current
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Server
Eat at Rudys
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Digital Shopper
Whole Foods
09.2021 - 09.2022
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
Cashier
Wendy's
05.2017 - 09.2021
- 4 years experience working in fast pace environments, greeted customers, handled payments via a POS system fulfilling over 500+ orders per shift
- Operated drive thru services including taking orders, handling payment, and delivering food in a prompt but friendly manner
- Trained new hires on company specific policies and procedures, politely addressed any customers complaints
- Worked with my team to maintain smooth operations during high volume rushes.
Education
Computer Engineering Technology
Los Angeles Harbor College
Harbor City, CASkills
Customer Service
Managing Orders and Deliveries
Cleanliness and Sanitation
Inventory Stocking
Stocking Supplies and Retail Products
Shipment Inspection
Workstation Setup and Breakdown
Safe Food Handling
Cash Drawer Operations
Maintaining Clean Work Areas
Memorization
Credits and Refunds
Training
Dependable and Responsible
Self-Motivated
Good Telephone Etiquette
Organization and Time Management
Frexible and Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Digital Shopper
Walmart
09.2023 - Current
Server
Eat at Rudys
09.2022 - Current
Digital Shopper
Whole Foods
09.2021 - 09.2022
Cashier
Wendy's
05.2017 - 09.2021
Computer Engineering Technology
Los Angeles Harbor College