Joselyn Matos
New York,NY
Summary
With over five years of experience in office, retail and customer service, I am an organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent task. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Secretary
JJ Quality Heating & Fuel
The Bronx, NY
11.2022 - 02.2024
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Loss Prevention Specialist
Burlington
The Bronx, NY
01.2020 - 08.2022
- Maintained records of incidents, including employee violations and customer complaints.
- Conducted investigations into thefts and other security breaches.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
Store Supervisor
Edible Arrangements
Worcester, MA
04.2016 - 03.2017
- Tracked store inventories and ordered new materials to prevent shortages.
- Answered customer queries and complaints and provided prompt solutions.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Childcare Provider
Child Care Services
The Bronx, NY
05.2012 - 10.2015
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Planned field trips to local parks, libraries and other educational places.
Education
GED -
Manhattan Educational Opportunity Center
New York, NY06-2024
Skills
- Supply Ordering
- Meeting Coordination
- Customer Service
- Verbal and Written Communication
- Prioritization and Time Management
- Multi-Line Phone Systems
Timeline
Secretary
JJ Quality Heating & Fuel
11.2022 - 02.2024
Loss Prevention Specialist
Burlington
01.2020 - 08.2022
Store Supervisor
Edible Arrangements
04.2016 - 03.2017
Childcare Provider
Child Care Services
05.2012 - 10.2015
GED -
Manhattan Educational Opportunity Center
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