Joselyn Ruiz
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Hostess
Saltgrass Steakhouse
08.2022 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Gameroom Attendant
Chuck E Cheese
07.2021 - 05.2022
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Provided exceptional customer service, addressing customer concerns and resolving issues promptly.
Education
High School Diploma -
Premier High School Champions
3355 Cypress Creek Pkwy, Houston, TX 7706806.2023
Skills
- Guest Complaint Resolution
- Area Maintenance
- Customer Service
- Positive attitude
- Bilingual English & Spanish
- Patience and empathy
- Exceptional communication
- Phone etiquette
- Time management
- Flexible and Adaptable
- Team Player
- Attention to Detail
- Call Control
Timeline
Hostess
Saltgrass Steakhouse
08.2022 - Current
Gameroom Attendant
Chuck E Cheese
07.2021 - 05.2022
High School Diploma -
Premier High School Champions
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