Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Joseph Bowman

Staunton,VA

Summary

Dynamic Inside Sales Representative with proven expertise at Lumos in lead generation and upselling, consistently exceeding sales targets. Adept at conflict resolution and customer relationship management, I leverage Salesforce to enhance client interactions and drive revenue growth. Recognized for delivering exceptional service and fostering strong client connections.

Overview

14
14
years of professional experience

Work History

Inside Sales Representative

Lumos
Waynesboro, VA
07.2021 - Current
  • Conducted outbound calls to existing clients to upsell products or services.
  • Coordinated with logistics team to ensure timely delivery of products to customers.
  • Followed up on pending orders and inquiries in a timely manner.
  • Assisted in resolving customer complaints in a prompt manner.
  • Cross-sold additional products or services based on customer needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.

Network Support Analyst

Lumos
Waynesboro, VA
12.2012 - 07.2021
  • Troubleshot connectivity issues between local area networks and wide area networks.
  • Maintained positive working relationship with fellow staff and management.
  • Responded promptly to user inquiries regarding computer software or hardware operations via phone or email.
  • Diagnosed complex network issues by conducting troubleshooting procedures.

Data Support Analayst

Lumosity
Waynesboro, VA
01.2011 - 12.2012
  • Provided technical support to clients via telephone and email, resolving complex issues.
  • Collaborated closely with other departments to resolve escalated customer issues quickly.
  • Responded to phone and email questions and concerns, resolving many issues daily.
  • Handled password resets, software updates and issues promptly, escalating critical problems to appropriate resources.

Education

BBA - Finance

Radford University
Radford, VA
05-2004

Skills

  • Lead generation
  • Conflict resolution
  • Warm calling
  • Telephone sales
  • Payment processing
  • Objection handling
  • Closing techniques
  • Upselling and cross selling
  • Dependable
  • Salesforce
  • Sales closing
  • Customer relationship management
  • Product knowledge

Accomplishments

  • 2024 President Club Award Winner
  • 2010 Q 4 award Winner for highest quality assurance score
  • Second most sales on the inside sales team in 2023 and 2024
  • Processed the most calls of any member of the outbound Sales Team in 2023 and 2023

Languages

English
Professional

Timeline

Inside Sales Representative

Lumos
07.2021 - Current

Network Support Analyst

Lumos
12.2012 - 07.2021

Data Support Analayst

Lumosity
01.2011 - 12.2012

BBA - Finance

Radford University

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Joseph Bowman