Joseph Cichanski

Managed a team of 4-7 technicians, handling multiple degrees of repairs, working with all the insurance companies on resolving all aspects of the claim process from approval to payment.

Maintained a 96% CSI rating over the course of two years, one of the highest in the company.

Handled quality control on the finished repair before delivering it to the owner.

Worked with multiple direct repair programs to follow guidelines while maximizing profit.

Handled multiple repairs on all vehicle makes & models.

Maintained a high level of customer satisfaction at the shop level.

Reviewed photos estimates and edited to insurance guidelines.

Worked with shops in multiple states to obtain agreed repair prices.

Processed supplements for payment.

Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.

Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.

Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.

Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.