Joseph Clougherty
Winthrop,Massachusetts
Summary
Business administration Business planning Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than number years of experience. Highly effective and comfortable working with people at all levels in organization. Creative Business Owner with exceptional background spent in the industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Property Manager
Rotondo Properties
05.2020 - Current
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Maintained the financial books for the company Marketing via facebook and instagram.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Real Estate Sales Associate
Caldwell Banker Real Estate
05.2020 - Current
- Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
- Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
- Increased property sales by conducting thorough market research and identifying potential buyers.
Travel Sales Consultant
BB Travels
01.2021 - 09.2023
- Networked among local business and community organizations to develop leads and generate business
- Organized group travel arrangements efficiently for smooth trip execution, including flights, accommodation, transportation, and activities coordination.
- Promoted repeat business with excellent customer service throughout the entire travel planning experience.
- Provided insightful destination advice based on firsthand travel experiences alongside extensive research catered specifically towards each individual client''s needs.
- Expanded business through effective network development, identifying new, and prospective clients.
Business Development Representative
Metrillo Email Marketing
01.2018 - 06.2020
- Enhanced email campaign performance by strategizing and implementing A/B testing methods.
- Leveraged automation tools to streamline workflows, schedule campaigns, and maintain consistency in communication frequency across various platforms.
- Mitigated spam complaints by establishing strong sender reputation through consistent branding elements in emails as well as clear messaging about the value proposition offered.
- Decreased churn rate within the subscriber base by designing re-engagement campaigns aimed at dormant recipients.
- Optimized email delivery rates through analyzing data, identifying trends, and adjusting strategies accordingly.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
Customer Service Representative
Clover Merchant Services
05.2016 - 06.2018
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Bachelor of Science - Finance & Marketing
University of New Hampshire
Durham, NH 05.2001 - 05.2015
Skills
Grounds Maintenance
undefinedTimeline
Travel Sales Consultant
BB Travels
01.2021 - 09.2023
Property Manager
Rotondo Properties
05.2020 - Current
Real Estate Sales Associate
Caldwell Banker Real Estate
05.2020 - Current
Business Development Representative
Metrillo Email Marketing
01.2018 - 06.2020
Customer Service Representative
Clover Merchant Services
05.2016 - 06.2018
Bachelor of Science - Finance & Marketing
University of New Hampshire
05.2001 - 05.2015
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