Joseph Costello
Gunnison,CO
Summary
Dedicated local professional with experience in bookings and event coordination. Proven expertise in event facilitation and community engagement, fostering meaningful connections among participants. Strong problem-solving abilities and proactive approach to task execution, contributing to organizational success.
Overview
19
19
years of professional experience
Work History
General Manager
CCCenterSeven
03.2014 - 10.2024
- Directed daily operations to enhance efficiency and optimize resource allocation.
- Collaborated with stakeholders to align organizational goals with operational capabilities.
- Assisted in recruiting, hiring and training of team members.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Oversaw facility maintenance operations, ensuring compliance with safety standards and regulations.
- Conducted regular inspections to identify potential hazards and ensure a safe working environment.
Outdoor Services Supervisor
Feather Sound Country Club
11.2010 - 01.2014
- Enhanced member experiences through effective leadership of daily operations.
- Trained new team members on club policies and customer service excellence.
- Optimized staff schedules to improve efficiency during peak service hours.
- Resolved member concerns swiftly, strengthening positive relationships and loyalty.
- Exemplified core values while fostering a culture of excellence and accountability.
- Coordinated cross-team efforts to successfully complete projects within tight deadlines.
Golf Shop Manager
Bardmoor Golf and Tennis
04.2008 - 02.2010
- Enhanced customer service by managing daily golf shop operations effectively.
- Trained staff to improve product knowledge and boost customer engagement.
- Scheduled shifts based on traffic patterns and employee strengths for optimal performance.
- Ensured accurate financial reporting by balancing cash transactions and reconciling discrepancies.
- Executed custom fitting and alterations for golf clubs to meet individual needs.
- Organized special events, including golf clinics and tournaments, to engage customers.
Director of Recreation
Spinnaker Resorts
02.2006 - 03.2008
- Ensured timely execution of over 34 bookings through effective scheduling and logistics.
- Facilitated seamless communication between clients and service providers for optimal service.
- Fostered customer loyalty by building strong relationships and promoting repeat business.
- Enhanced guest experiences by coordinating special requests and personalized arrangements.
- Organized transportation for guests, resulting in effortless travel experiences.
- Maintained extensive knowledge of local attractions to assist guests effectively.
Education
Bachelor of Science - Business Recreation Management
Arizona State University
06-2004
Graduate Class of 2000 -
Gunnison High School
06-2000
Skills
- Hospitality
- Reservations management
- Staff management
- Event planning
- Transportation coordination
- Training and coaching
- Facility management
- Cash handling
- Effective problem solving
Timeline
General Manager
CCCenterSeven
03.2014 - 10.2024
Outdoor Services Supervisor
Feather Sound Country Club
11.2010 - 01.2014
Golf Shop Manager
Bardmoor Golf and Tennis
04.2008 - 02.2010
Director of Recreation
Spinnaker Resorts
02.2006 - 03.2008
Bachelor of Science - Business Recreation Management
Arizona State University
Graduate Class of 2000 -
Gunnison High School