Joseph Delizia
Palm Beach Gardens,FL
Summary
Dynamic Server Supervisor with a proven track record at The Bears Club, excelling in guest service and team management. Recognized for training new staff and resolving customer complaints, enhancing dining experiences. Skilled in multitasking and proficient in Microsoft Excel, ensuring efficient operations and meticulous attention to detail.
Overview
23
23
years of professional experience
Work History
Server Supervisor
The Bears Club
01.2004 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Collaborated with kitchen staff to ensure timely delivery of food orders and buffett setup.
- Monitored liquor inventory and supplies.
Server/ Bartender
Kee Grill
01.2002 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/ Bartender
The Bridge
05.2009 - 10.2017
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Fine Arts
Palm Beach State College
Palm Beach Gardens12-2006
Skills
- Team management
- Guest Service
- Organization
- Dining room logistics
- Server training
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Microsoft Excel
Timeline
Server/ Bartender
The Bridge
05.2009 - 10.2017
Server Supervisor
The Bears Club
01.2004 - Current
Server/ Bartender
Kee Grill
01.2002 - Current
Associate of Arts - Fine Arts
Palm Beach State College
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