Paola Diaz
Lynn Haven,FL
Summary
Resourceful and self-motivated professional with a strong focus on delivering exceptional customer service. Bilingual in Spanish and English, capable of enhancing client satisfaction and team collaboration. Proven ability to optimize staff scheduling and thrive in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Canopy Road Cafe
Inlet Beach, Florida
07.2022 - Current
- Created schedules for both locations, optimizing staff placement for efficient service delivery.
- Coordinated and delivered catering orders to meet client needs and enhance service satisfaction.
- Place truck orders for both locations ensuring we are keeping food cost where it needs to be as well as enough product for daily operations.
- Processed payroll for staff, ensuring accurate and timely compensation.
- Resolved IT issues by troubleshooting internet outages and providing immediate support to staff.
- Developed training tools to ensure staff met company standards and retained essential information.
Supervisor/Restaurant Server
Georges at Alys Beach
Alys Beach, FL
07.2017 - 05.2025
- Supervised daily operations of dining service and kitchen staff.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Trained team members on customer service best practices and menu knowledge.
- Demonstrated advanced wine knowledge to assist guests with tasting choices.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
Food and Beverage Manager
Holiday Inn
Panama City, Florida
02.2015 - 08.2017
- Managed food and beverage operations for a major hotel brand.
- Oversaw staff training and development for service excellence.
- Coordinated menu planning and seasonal offerings with culinary team.
- Coordinated logistics for special events hosted at the property, such as conferences or banquets.
Server/Bartender
Chef's Restaurant
Panama City, USA
10.2015 - 04.2016
- Guide guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.
- Assisted bartender during busy shifts to support timely service and guest satisfaction.
- Monitored dining room and guest flow to maximize table usage and minimize customer wait times.
- Maintained clean and stocked dining room to enhance guest experience.
Head waitress/Server
Bonefish Grill Restaurant
Panama City, USA
04.2013 - 03.2016
- Cultivated client relationships and encouraged repeat business through friendly service and comprehensive menu knowledge.
- Handled in-person and telephone guest inquiries, service requests, and reservation bookings to ensure seamless customer experiences.
- Trained new hosts and hostesses on service policies to maintain consistent service standards.
Receptionist
Fusion Hair Salon & Spa
Panama City Beach, USA
07.2014 - 11.2014
- Greet clients upon arrival, ensuring a welcoming and professional atmosphere.
- Answer telephone calls, delivering accurate information and assisting with inquiries.
- Sell spa products and promote additional services to enhance customer experience.
- Processed customer payments using point-of-sale system.
Server/Hostess
Boat Yard Restaurant
Panama City, USA
04.2012 - 04.2013
- Escorted guests to designated tables, informed them about specials, addressed special requests, and coordinated with waitstaff.
- Set up tables for customer use, rearranging seating to efficiently accommodate large groups.
Education
Cosmetology Science Graduate -
Aveda Cosmetology School
Tallahassee, FL11-2014
General Studies Program -
Gulf Coast State College
Panama City, FL06-2013
Skills
- Budget management
- Effective communication
- Prioritization skills
- Interpersonal skills
- Relationship building
- Proactive mindset
- Organized and detail-oriented
Languages
Spanish
Professional
Certification
- manager serv safe
Timeline
General Manager
Canopy Road Cafe
07.2022 - Current
Supervisor/Restaurant Server
Georges at Alys Beach
07.2017 - 05.2025
Server/Bartender
Chef's Restaurant
10.2015 - 04.2016
Food and Beverage Manager
Holiday Inn
02.2015 - 08.2017
Receptionist
Fusion Hair Salon & Spa
07.2014 - 11.2014
Head waitress/Server
Bonefish Grill Restaurant
04.2013 - 03.2016
Server/Hostess
Boat Yard Restaurant
04.2012 - 04.2013
Cosmetology Science Graduate -
Aveda Cosmetology School
General Studies Program -
Gulf Coast State College