Led and managed a team of 20+ employees in a high-volume, fast-paced restaurant, ensuring exceptional guest service and operational efficiency.
Utilized strong leadership, communication, and organizational skills to oversee smooth daily operations and foster a positive work culture.
Contributed to increased guest satisfaction and improved team performance through effective training, motivation, and conflict resolution.
Managed the restaurant’s social media presence across platforms (Instagram, Facebook, Twitter), developing and executing digital marketing strategies to enhance brand visibility.
Created engaging content and promotional campaigns that increased customer engagement and drove foot traffic to the restaurant.
Sterile Processing Technician - Central Sterile Supply
Midstate Medical Center
03.2024 - 05.2024
Decontaminated and sterilized medical supplies, equipment, and instruments.
Assembled and wrapped trays of sterilized instruments for medical procedures.
Held responsibility for handling recalls for vendor medical/surgical supplies and equipment.
Regulated decontamination equipment such as sonic sterilizer and decontamination
Server
Sicily Coal Fired Pizza
08.2023 - 01.2024
Skilled in multitasking and prioritizing tasks in a fast-paced environment to meet customer needs and maintain a smooth flow of operations
Proficient in taking and accurately entering food and beverage orders into the POS system, ensuring timely and error-free service
Server
The Seafood Shanty
05.2019 - 08.2023
Managed over 6+ tables with accurate order taking in a high volume restaurant averaging around 3000+ meals a day in one of the top tourist locations in New England
Resolved customer complaints by actively listening and addressing each concern while maintaining a calm, professional demeanor, resulting in a positive dining experience for every guest
Education
Bachelor of Science - Management
University of Hartford
West Hartford, CT
05-2022
Skills
Cash Handling
Scheduling
Time Management
Leadership Skills
Multitasking
Restaurant POS
Timeline
Front of House Manager
The Seafood Shanty
05.2024 - Current
Sterile Processing Technician - Central Sterile Supply