Joseph Hilburn
Oklahoma City
Summary
Detail-oriented professional with a proven track record in customer service. Skilled in clear communication and teamwork, contributing to positive customer experiences and efficient operational procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Trader Joe's
Nichols Hills, OK
08.2023 - 02.2026
- Provided exceptional customer service, addressing questions and concerns, and resolving issues.
- Maintained store cleanliness and organization, ensuring an inviting shopping environment.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to restock shelves and display merchandise effectively.
- Assisted in training new crew members on operational procedures and best practices.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Engaged customers through product knowledge sharing, enhancing overall shopping experience.
Salesperson
TLC Garden Centers
Oklahoma City, OK
02.2022 - 08.2023
- Assisted customers in selecting appropriate plants and gardening supplies based on individual needs
- Maintained product displays to ensure optimal presentation and accessibility for customers
- Educated customers on plant care techniques and gardening best practices
- Provided training and support to new staff, fostering a collaborative work environment
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged with customers to develop plans for pickup, delivery, or installation for large orders.
Server /Restaurant Hostess
Neighborhood JAM
Oklahoma City, OK
12.2020 - 02.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed table assignments and coordinated with kitchen staff to optimize workflow during peak hours.
- Trained and mentored new servers, enhancing team performance and service consistency.
- Implemented efficient order-taking procedures, reducing wait times and improving customer satisfaction.
- Resolved guest complaints swiftly, maintaining a positive atmosphere and promoting return visits from guests.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards consistently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Meeker High School
Meeker, OKGraduate Certificate - Digital Media Production And Computer Programming
Gordon Cooper Technology Center
Shawnee, OK05-2019
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Attention to detail
- Interactive communication skills
- Basic math
- Positive company representation
- Influencing skills
Accomplishments
- Achieved improved sales numbers by completing a reorganization of product facings to improve customer engagement and curiosity.
- Managed and ordered product for a large section of inventory product, ensuring proper rotation and stocking practices for all items.
- Collaborated with team of 12 to ensure the smooth operation of an annual sale day which draws the most customers of any day of the year.
Certification
Oklahoma ABLE Commission Alcohol and Food Safety Training - Updated in 2025
ACT WorkKeys Certification - Platinum Level
Languages
English
Timeline
Crew Member
Trader Joe's
08.2023 - 02.2026
Salesperson
TLC Garden Centers
02.2022 - 08.2023
Server /Restaurant Hostess
Neighborhood JAM
12.2020 - 02.2022
High School Diploma -
Meeker High School
Graduate Certificate - Digital Media Production And Computer Programming
Gordon Cooper Technology Center