Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Keene

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

M'Tucci's Rio Rancho
Rio Rancho, NM
01.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Barista, Server

The Daily Grind
Albuquerque, NM
04.2019 - 11.2021
  • Opening the restaurant and preparing it for the day;
  • Greeting customers;
  • Taking orders;
  • Enhancing customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintaining a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Baking fresh scones and muffins;
  • Brewing various coffee beverages; and
  • Ordering products through distributors;

Education

High School Diploma -

Rio Rancho Cyber Academy
Rio Rancho, NM
05.2021

Skills

  • Guest Engagement
  • Beverage Preparation
  • Food Running
  • Strong Work Ethic
  • Professional Appearance
  • Suggestive Selling

References

References available upon request.

Timeline

Server

M'Tucci's Rio Rancho
01.2022 - Current

Barista, Server

The Daily Grind
04.2019 - 11.2021

High School Diploma -

Rio Rancho Cyber Academy
Joseph Keene