Jake Lawlor
Heber,UT
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Starbucks
07.2023 - Current
- Wrote schedules to partner preferred availability and hours.
- Interviewed, hired, onboarded, and assigned trainers new partners.
- Coached to deliver the Starbucks Experience.
- Ensured deployment systems and processes were in place and running efficiently.
- Followed guidelines on inventory organization, accuracy, and merchandising.
- Maintained store and food safety, cleanliness, cash, and communications systems within the store.
- Identified barriers to business growth and prioritized them
- Delivered personal development conversations to partners
- Created an inclusive culture where the team had a collective commitment to deliver the Starbucks Experience.
Shift Supervisor
Starbucks
08.2021 - 07.2023
- Cultivated professional working relationships with peers and supervisors.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Barista
Starbucks
08.2020 - 08.2021
- Delivered the Starbucks Experience by making beverages and connecting with customers,
Education
Bachelor of Science - Software Engineering
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Highland High School
Salt Lake City, UT06.2021
Skills
- Customer Relations
- Scheduling
- Issue Resolution
- Team Management
- Sales Promotion
- Inventory Control
- Hiring and Onboarding
- Cost analysis and savings
- POS systems operations
- Employee reviews
- P&L Analysis
- Loss Prevention
Certification
- Licensed Food Safety Manager - August 2023
Timeline
Assistant Store Manager
Starbucks
07.2023 - Current
Shift Supervisor
Starbucks
08.2021 - 07.2023
Barista
Starbucks
08.2020 - 08.2021
Bachelor of Science - Software Engineering
Arizona State University
High School Diploma -
Highland High School