Joseph Malone
South Dennis,MA
Summary
Being a front-end manager has taught me the importance of critical thinking in stressful situations and to think calmly to find a solution to these situations. It required me to be heavily coordinated with my team so that when the time came I could depend on them and made me a team player with the ability to lead with a positive attitude.
Overview
3
3
years of professional experience
Work History
Front End Manager
Albertsons
Harwich, MA
06.2022 - Current
- Cultivated strong customer relations and developed effective customer service standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Adhered to social distancing protocols and wore mask or face shield.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Checked expiration dates on products before ringing up orders for customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Lab Assistant
University of Massachusetts Boston
Boston, MA
09.2023 - 12.2023
- Encouraged students to take an active role in their own learning process.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Notified instructors of errors or problems with assignments.
- Tutored students in course material to improve comprehension.
Youth Tennis Coach
Mashantum Tennis Club
Dennis, MA
06.2021 - 03.2023
- Promoted team spirit through recognition programs designed to reward outstanding efforts.
- Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Understood and followed oral and written directions.
Education
High School Diploma -
Monomoy Regional High School
Harwich, MA06-2022
Skills
- Employee Development and Training
- Merchandising Expertise
- Staff Management
- Seasonal Planning
- Student Supervision
- Effective Communication
- Equipment Management
- Student Advising
- Equipment Maintenance
- Athlete Conditioning
- Critical Thinking
Affiliations
- Photography
- Athletics
References
References available upon request.
Timeline
Lab Assistant
University of Massachusetts Boston
09.2023 - 12.2023
Front End Manager
Albertsons
06.2022 - Current
Youth Tennis Coach
Mashantum Tennis Club
06.2021 - 03.2023
High School Diploma -
Monomoy Regional High School
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