JOSEPH MUFUKA
Riverview,FL
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Walgreens
08.2024 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Restaurant Team Member
Village Inn Cafe
10.2018 - 05.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Prepared food orders, cooking on grill and operating fry station.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
Administrative Assistant
Custom Copy & Print In Torrance
10.2010 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Education
Bachelor of Arts - Graphic And Digital Design
Miami International University
Miami03.2007
Bachelor of Arts - Visual Communication
Lander University
Greenwood, SC05.2004
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Customer focus
- Cash handling expertise
Languages
Arabic
Elementary
Dutch
Limited Working
English
Native or Bilingual
German
Professional Working
Japanese
Limited Working
Timeline
Customer Service Cashier
Walgreens
08.2024 - 12.2024
Restaurant Team Member
Village Inn Cafe
10.2018 - 05.2023
Administrative Assistant
Custom Copy & Print In Torrance
10.2010 - 03.2018
Bachelor of Arts - Graphic And Digital Design
Miami International University
Bachelor of Arts - Visual Communication
Lander University