Joseph Reichelson
East Rockaway,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Manager
Red Label Coffee Company
2021.09 - 2023.09
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front Office Specialist
Genneros Athletic Club
2018.09 - 2019.08
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Determined amounts due and accepted payments.
- Negotiated membership prices and fees and created personalized payment plans
- Designed advertisements including promotions and discounts for the company
Busser/ Dishwasher/ Foodrunner/Waiter
Michael's Porthole
2015.09 - 2018.09
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Business Management
SUNY Empire State College
Saratoga Springs, NY05.2025
Associate of Arts - Liberal Arts And Sciences
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2021
Skills
- Managing Laborers
- Staff Management
- Business Planning
- Staff Training
- Sales and Marketing
- Negotiation
- Customer Relations
- Speaking Clearly
- Effective Selling Techniques
- Excellent People Skills
Timeline
Manager
Red Label Coffee Company
2021.09 - 2023.09
Front Office Specialist
Genneros Athletic Club
2018.09 - 2019.08
Busser/ Dishwasher/ Foodrunner/Waiter
Michael's Porthole
2015.09 - 2018.09
BBA - Business Management
SUNY Empire State College
Associate of Arts - Liberal Arts And Sciences
East Stroudsburg University of Pennsylvania
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