Joseph Saunders
Maryland
Summary
Proactive and Eager learner, with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Inside Sales Representative
Rexel USA
Sparks, MD
12.2022 - Current
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts
- Collaborated with team members to determine strategic sales approaches.
- Identified customer needs by asking questions and advising on best solutions.
- Assisted in resolving customer complaints in a prompt manner.
- Consulted with customers to aid selection and purchase of products that met their needs.
- Developed and maintained relationships with key customers.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Conducted outbound calls to existing clients to upsell products or services.
Counter Salesperson
Rexel USA
Frederick, MD
09.2021 - 12.2022
- Answered customer inquiries regarding product features, pricing, and availability.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers and provided excellent customer service.
- Provided support to other departments such as stocking shelves or organizing promotional displays.
- Performed regular inventory checks to ensure stock levels were maintained.
- Inspected returned items for damage before issuing refunds or exchanges.
- Provided advice on products, services, and promotions to customers.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Francis Scott Key
Union Bridge, MD06-2021
Skills
- Cold calling
- Customer service
- Customer relationship building
- Product knowledge
- Driven
- Email and phone etiquette
- B2B sales
- Order management
Affiliations
- Golfing
- hiking/Walking
Timeline
Inside Sales Representative
Rexel USA
12.2022 - Current
Counter Salesperson
Rexel USA
09.2021 - 12.2022
High School Diploma -
Francis Scott Key