Joseph Swift
Las Vegas
Summary
Dynamic Property Manager with a proven track record at Burke Ranch, excelling in tenant relations and property inspections. Skilled in optimizing maintenance schedules and ensuring compliance with leasing agreements. Known for resolving disputes with empathy, enhancing tenant satisfaction, and fostering positive landlord-tenant relationships. Expertise in multi-family property management and effective communication.
Overview
17
17
years of professional experience
Work History
Property Manager
Burke Ranch
2019.06 - 2025.09
- Managed tenant relations, addressing concerns and ensuring satisfaction.
- Coordinated property maintenance schedules, optimizing operational efficiency.
- Conducted regular property inspections, identifying areas for improvement.
- Prepared leasing agreements, ensuring compliance with regulations and policies.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Customer Service Representative
Auntie M's Market
2017.05 - 2019.02
- Resolved customer inquiries through effective communication and product knowledge.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Assisted in training new staff on customer service protocols and system usage.
- Developed solutions to improve workflow efficiency and reduce wait times during peak hours.
- Managed customer complaints with empathy, ensuring satisfaction and loyalty retention.
- Collaborated with team members to maintain inventory accuracy and stock levels on shelves.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
7-eleven
2008.04 - 2013.03
- Implemented feedback mechanisms to gather insights for continuous service improvement initiatives.
- Led weekly team meetings to discuss performance metrics, share best practices, and strategize goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma - General Studies
Escondido High
Escondido, CASkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Tenant and eviction laws
- Multi-family property management
- Maintenance coordination
- Grounds maintenance
- Apartment maintenance
Timeline
Property Manager
Burke Ranch
2019.06 - 2025.09
Customer Service Representative
Auntie M's Market
2017.05 - 2019.02
Customer Service Representative
7-eleven
2008.04 - 2013.03
High School Diploma - General Studies
Escondido High