Joseph Tingley
Surprise,AZ
Summary
Dynamic customer service professional with experience at Amazon, excelling in fast-paced environments. Proven multitasker with strong teamwork skills, adept at resolving conflicts and enhancing customer loyalty. Committed to continuous improvement and maintaining high standards of service, ensuring a positive experience for all clients.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
2
2
years of professional experience
Work History
Crew Member
Wingstop
04.2025 - 06.2025
- Worked front counter and other areas.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Process Customer Returns
Amazon
09.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Uhaul Moving And Storage
07.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Cleaning of trucks and storage units
Cashier
Walmart
03.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Detention Officer
Maricopa County Sheriff Office
12.2023 - 02.2024
- Completed pre academy training
- Went into academy and completed through week 8 but had to leave due to family issues
Crew Member
Burger King
03.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Valley Vista High School
No Degree - Criminal Justice / Forensics
Columbia Southern University
05-2029
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Crew Member
Wingstop
04.2025 - 06.2025
Process Customer Returns
Amazon
09.2024 - 03.2025
Customer Service Representative
Uhaul Moving And Storage
07.2024 - 09.2024
Cashier
Walmart
03.2024 - 07.2024
Detention Officer
Maricopa County Sheriff Office
12.2023 - 02.2024
Crew Member
Burger King
03.2023 - 12.2023
No Degree - Criminal Justice / Forensics
Columbia Southern University
Valley Vista High School
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