Joseph Torres
Arlington,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Pluckers
03.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
54th Street Grill & Bar
01.2024 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Generalist
Macy's
12.2022 - 01.2024
- Help customers by guiding them and answering their questions.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Counted the cash in the register drawer at the start and end of each shift.
- Educated customers about Macy promotions to increase sales.
- Established and enforced sales goals using a motivational and proactive approach to boost team success.
Server
Uncle Julio's Arlington
06.2021 - 12.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.
- Greeted regular customers and maintained relationships with them.
To-Go Specialist
Olive Garden Italian Restaurant
11.2020 - 05.2021
- Ran the cash register and accepted payments from customers using cash, debit, and credit cards.
- Closed down the kitchen and followed the closing checklist for the kitchen stations.
- Prepared a restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments, and utensils.
- Processed orders and sent them to kitchen employees by putting it into the POS.
Host
Olive Garden Italian Restaurant
09.2019 - 11.2020
- Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating.
- Assisted waiters by assisting customers when necessary.
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
Education
High School -
Lamar High School
Arlington, TX01.2020
Skills
- Upselling techniques
- Item promotion
- Reservation coordination
- Problem-solving
- Multitasking
- Critical thinking
- To-go order preparation
- Customer service
- Communication skills
- Menu memorization
- Cash handling expert
- Food running
- Point of sale knowledge
- Team standards
- High-volume dining
- Sales expertise
Timeline
Server
Pluckers
03.2025 - Current
Server
54th Street Grill & Bar
01.2024 - 12.2024
Generalist
Macy's
12.2022 - 01.2024
Server
Uncle Julio's Arlington
06.2021 - 12.2022
To-Go Specialist
Olive Garden Italian Restaurant
11.2020 - 05.2021
Host
Olive Garden Italian Restaurant
09.2019 - 11.2020
High School -
Lamar High School
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