JOSEPH VIANO
Westminster
Summary
Knowledgeable with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than years of experience. Highly effective and comfortable working with people at all levels in organization. About 20 years experience< my father owned 3 pizzerias and my brothers and i grew up working in them!
Overview
24
24
years of professional experience
Work History
Owner
Big Rob’s Pizzeria
13452 Goldenwest St
05.2016 - 06.2025
- Directed all day-to-day operations including food preparation, staffing, scheduling, and customer service.
- Recruited, trained, and managed a team of employees to deliver consistent quality and maintain health/safety standards.
- Managed budgets, payroll, and vendor relationships; negotiated supply contracts to reduce food costs by 25%.
- Directed daily operations, ensuring high-quality food preparation and customer service standards.
- Implemented inventory management processes, reducing waste and improving supply chain efficiency.
- Managed financial budgets, overseeing expenses and revenue generation for sustainable business growth.
- Managed day-to-day business operations.
District Sales Manager
Jacmar Foodservice
01.2010 - 01.2016
- Managed and grew a portfolio of 42 accounts of restaurant, hospitality, and institutional accounts within assigned territory.
- Consistently met and exceeded monthly and quarterly sales quotas by promoting Jacmar Foodservice full portfolio of food, beverage, and supply products.
- Prospected and secured new business through cold calls, in-person visits, and networking with local operators.
- Provided consultative support to customers on menu planning, product selection, pricing strategies, and cost control.
- Analyzed market trends to identify growth opportunities and adapt sales strategies accordingly.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Worked closely with other district managers to share best practices, learnings, and drive overall success of the organization
District Manager
Best Buy
02.2005 - 09.2010
- Oversaw 10+ store locations within a high-volume district, managing annual sales exceeding $150M. Responsible for sales performance, talent strategy, operational excellence, and customer satisfaction across all locations.
- Directed a team of 10+ General Managers and over 500 employees.
- Developed and executed regional sales strategies aligned with national goals.
- Conducted regular performance reviews and field visits to assess and enhance store operations.
- Implemented initiatives to improve employee engagement, reduce turnover, and build leadership pipelines.
- Ensured compliance with corporate policies, safety standards, and merchandising excellence.
- Managed multi-store teams, fostering collaboration and driving employee engagement across locations.
Store Manager
Best Buy
07.2001 - 01.2005
- Managed day-to-day operations of a high-traffic store with $20M+ in annual revenue. Led a team of 100+ staff across sales, Geek Squad, and operations departments.
- Drove in-store sales performance, merchandising, and customer service initiatives.
- Recruited, trained, and coached department managers and associates.
- Managed store budget, scheduling, inventory control, and vendor relationships.
- Implemented training programs for staff, enhancing product knowledge and improving customer service quality.
- Led team in achieving sales targets through strategic inventory management and customer engagement strategies.
Education
Cal State Fullerton
Fullerton, CA01.2002
Skills
- Client engagement
- Operational efficiency in small businesses
- Interpersonal communication
- Clear and concise communication
Accomplishments
- Increased district sales revenue by 18% over 3 years, consistently surpassing quarterly targets.
- Reduced operational shrink by 22% through targeted loss prevention and training programs.
- Achieved the #1 ranking district in customer satisfaction (NPS) across the region for 2007 and 2008.
- Promoted 6 store managers to senior leadership roles through coaching and development.
- Spearheaded rollout of a new CRM and mobile POS system across all stores in the district.
- Consistently ranked in the top 10% of stores nationwide for revenue growth and conversion rate.
- Increased year-over-year sales by 15% in 2002 and 12% in 2003.
- Named “Store of the Year” in 2003 for performance and customer satisfaction.
- Led a successful pilot program for in-home consultation services, resulting in company-wide adoption.
Languages
Spanish
Full Professional
Timeline
Owner
Big Rob’s Pizzeria
05.2016 - 06.2025
District Sales Manager
Jacmar Foodservice
01.2010 - 01.2016
District Manager
Best Buy
02.2005 - 09.2010
Store Manager
Best Buy
07.2001 - 01.2005
Cal State Fullerton