Joseph Allan Shreffler

Delivered exceptional client experiences through hands-on leadership of associates and managers. Was able to take the store to its highest ever volume in the 7 years it has been open by bringing in new talent, and developing a higher level of customer service that the store was lacking which the clients responded very well to. Partnered with the marketing manager to develop events that were stragegic and effective to built the brand presence in the district and return client loyalty. Worked quickly with the buyers to improve product mix based on selling performance. Had weekly communications to share information on the stores daily improvement to make sure everyone felt involved in the evolution and growth of the store

With a great team we achieved the # 9 volume/ #1 upt in the entire North America Division, retail and outlet for Versace. All within the first year and in a pop up store. Gained 2.5 million vs. sales plan annual volume was 7 million. Hired, trained and developed staff to be one of the top clienteling stores in company thru daily activities, role play, proper guidelines for turning a customer into a client.Built and maintained loyal, long-term customer relationships through effective account management.Designed sales and service strategies to improve revenue and retention.Delivered exceptional client experiences through hands-on leadership of associates and managers.

Working at a 32 million dollar store. One of 4 managers, The store gained 12 million in additional volume while i was in the role . Staff consists of 40 plus team members

The shoe dept which accounts for over 40% of the annual volume directly reports to me which is the primary area of potential growth opportunity with GUCCI. I also am solely responsible for sales goals ,KPI performance for each associate in the store

Lead Floor manager responsible for stores success or failure

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Trained and mentored new employees to maximize team performance and achieve daily performance objectives. Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms. Analyzed employee workloads to meet seasonal fluctuation needs. Maintained open and professional team relationships to quickly identify and resolve issues.

Spearheaded store events, resulting in a the top % increase in revenue in the retail division . Increased profits by 20% in the first year through restructure of business. Bringing in top talent, developing a training program starting a training document. I introduced a daily strategy sheet holding the management and associates accountable to personal sales goals as well as a store daily goal. Ordered inventory and removed dead skus, was able to lower total inventory dollars from 4 million when i arrived to 2.8 million when i left. Handled all areas of business resulting in the top performance in the company 2016/2017 for sales gains vs LY and improved inventory results .
Planned and executed a strategy for launch of new product ideas that became #1 in the market place 11 months after starting with the brand.
Successfully led key projects which resulted in 2017 top dollar gain for the company gaining over $375.000 vs the LY number.

Accountable for all Texas Retail. When i took over the District it was failing with in a year by bringing in top talent consistency in training and expectations of customer service, Texas was the top preforming district in percentage of gains vs LY , inventory results and profitability. in the company Developed new managers from within who went on to run profitable and productive stores

Captured the highest market share with new product quickly brought into the market by working stringently with the allocations and buying teams. Ensuring the area had the highest data capture to ensure we would benefit from all avenues of marketing Strengthened the company's business by implementation of the CSM programs thru proper training and follow up on development of management