Josephine Disbrow
Boulder,CO
Summary
Dynamic professional with over 6 years of experience in customer service, hospitality, and client-facing roles within fast-paced environments. Expertise in building strong client relationships and effectively resolving concerns, complemented by exceptional written and verbal communication skills. Proven track record in sales support, customer engagement, and brand representation, consistently achieving high levels of customer satisfaction. Recognized for adaptability, multitasking abilities, and a collaborative spirit, with a strong focus on delivering positive client experiences and driving successful marketing and outreach initiatives.
Overview
4
4
years of professional experience
Work History
Server/Waiter
Shreddy's Tacos
Boulder, CO
03.2025 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery, enhancing overall efficiency during peak hours.
- Utilized effective communication strategies to resolve customer complaints promptly, ensuring positive outcomes and improved customer experiences.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
Cashier/Customer Service
Modern Market
Boulder, CO
02.2024 - 05.2024
- Processed customer transactions accurately, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service, resolving inquiries and ensuring a positive dining experience.
- Frequently commended by customers for friendly demeanor and problem-solving skills.
- Trained new cashiers on operational procedures and customer service standards.
- Used POS system to enter orders, process payments and issue receipts.
- Supported market operations during peak hours by multitasking effectively between register duties, beverage preparation, food assembly, and order delivery tasks.
Server/Caregiver
Legacy Village Assisted Living
Castle Pines, CO
12.2022 - 08.2023
- Built meaningful connections with residents while serving meals and addressing their needs.
- Gained knowledge of degenerative diseases and adapted communication styles to meet residents’ unique requirements.
- Trained and assessed new employees, ensuring high standards of care and service.
- Delivered exceptional dining experiences for residents, ensuring high satisfaction levels.
- Assisted in menu planning and special event preparation to enhance resident engagement.
Server/Bar Waiter
Duke’s Steakhouse
Castle Pines, CO
02.2022 - 07.2022
- Delivered exceptional customer service, ensuring guests left satisfied with their dining experience.
- Managed food and drink orders, handled payments, and addressed guest inquiries about menu items.
- Consistently received high reviews from guests for outstanding service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Arts - Communication
University of Colorado Boulder
Boulder, CO05-2026
High School Diploma - undefined
Rock Canyon High School
Highlands Ranch, CO05-2022
Skills
- Customer Service
- Upselling
- Marketing
- Problem Solving
- Adaptability
- Strong work ethic
- Cash handling expertise
- Sales proficiency
- Internal communications
- Teamwork and collaboration
- Time management
- Goal oriented
Accomplishments
- Recognized for exceptional customer service and teamwork in various roles, including at Duke’s Steakhouse and Shreddy's.
- Built strong customer relationships in high-volume hospitality and service environments, consistently delivering positive client experiences
- Successfully handled customer concerns and problem resolution in fast-paced settings while maintaining a positive brand image
- Contributed to sales growth and customer retention through strong interpersonal communication and service-focused support
- Adapted quickly to dynamic work environments, balancing multiple responsibilities while maintaining efficiency and attention to detail
Languages
English (Fluent)
German (Fluent)
Timeline
Server/Waiter
Shreddy's Tacos
03.2025 - Current
Cashier/Customer Service
Modern Market
02.2024 - 05.2024
Server/Caregiver
Legacy Village Assisted Living
12.2022 - 08.2023
Server/Bar Waiter
Duke’s Steakhouse
02.2022 - 07.2022
High School Diploma - undefined
Rock Canyon High School
Bachelor of Arts - Communication
University of Colorado Boulder