Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Sanders

Lancaster

Summary

Customer-focused professionalism with experience in consultative, service-driven roles supporting long-term customer decisions. Brings Department Supervisor experience across all Home Depot Specialty departments, including Flooring, Appliances, Millwork, Kitchen & Bath and Blinds, with a strong background in guiding customers through complex, high-consideration purchases from initial consultation through fulfillment. Experienced in coordinating installs and deliveries, resolving service issues, and ensuring accurate order processing. Compliments this background with Head Coaching experience for youth athletes, strengthening skills in communication, education, trust-building, and explaining complex information clearly and patiently. Well-equipped at delivering needs-based solutions, maintaining strong client relationships, and providing dependable, detail oriented service aligned with long-term financial goals.

Overview

4
4
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
Canal Winchester, OH
09.2021 - Current
  • Train and mentored team members, fostering a collaborative work environment.
  • Coordinate scheduling and workload distribution, improving team efficiency and productivity.
  • Manage team of 13 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversee daily operational performance of 5 departments
  • Resolve customer inquiries and issues promptly, maintaining high satisfaction levels.
  • Improve customer satisfaction by providing exceptional service and addressing concerns promptly.

Head Girls Soccer Coach

Club Ohio East
Reynoldsburg, OH
07.2022 - 06.2024
  • Developed and implemented training plans to enhance player skills and teamwork.
  • Established strong communication channels with players, parents, and club administration.
  • Promoted a positive team culture by encouraging sportsmanship, teamwork, and mutual respect among players.
  • Enhanced communication among team members with regular feedback sessions and open discussions about areas for improvement.
  • Coordinated game and practice schedules in accordance with school and work commitments

Education

High School Diploma -

Canal Winchester High School
Canal Winchester, OH

No Degree -

Eastern Kentucky University
Richmond, Kentucky, KY

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • POS systems operations
  • Leadership
  • Sales expertise
  • Verbal and written communication
  • Time management
  • Computer systems

Timeline

Head Girls Soccer Coach

Club Ohio East
07.2022 - 06.2024

Department Supervisor

The Home Depot Inc
09.2021 - Current

High School Diploma -

Canal Winchester High School

No Degree -

Eastern Kentucky University