Hi, I’m
Josephine Taylor
Staten Island,NY
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Summary
Dependable and creative worker successfully providing fast, high-quality assistance and ideas in a multitude of arenas. Highly adaptable professional with expertise in personnel development, team collaboration and project management.
Overview
13
years of professional experience
1
Certification
Work History
PalPal
Server
04.2022 - 01.2023
Job overview
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to 150 customers a day, successfully increasing referrals and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Ardmore Language School
English Language Teacher
07.2022 - 08.2022
Job overview
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Successfully improved [Language]-speaking students' English grammar and vocabulary levels through written and interactive activities.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
English Program In Korea
English Language Teacher
02.2020 - 02.2022
Job overview
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
Giovanni's
Server
07.2019 - 02.2020
Job overview
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Dumbo House
Receptionist
07.2019 - 02.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
Cecconi's Dumbo
Lead Host
05.2018 - 07.2019
Job overview
- Answered customer questions about hours, seating and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
FOMO Daily
Content Creator
09.2017 - 09.2018
Job overview
- Develop original content through social listening and independent sources.
- Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
- Generated multiple daily new blog posts by monitoring industry news and cultivating sources.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Brooklyn College
Teaching Assistant
09.2016 - 09.2018
Job overview
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Worked under direction of licensed teacher in and outside of classroom.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
Brooklyn College
Office Assistant
09.2016 - 09.2018
Job overview
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed correspondence letters, memos and emails.
- Verified accuracy of business records by consistently updating customer information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
Nyc 311
Customer Care Representative
01.2018 - 04.2018
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
Dallas BBQ
Lead Host
02.2017 - 02.2018
Job overview
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
NY And Co.
Sales Associate
12.2015 - 07.2016
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Brooklyn Exposure
Server
04.2015 - 10.2015
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Brooklyn College of The City University of New YorkBrooklyn, NY
Bachelor of Arts from Communications
02.2019
Skills
- Guest Relations Management
- Sales Expertise
- Social Media Expertise
- Content Scheduling
- Brand Development
- Time Management
- Verbal and Written Communication
- Staff Management
- Group and Individual Instruction
Certification
- TEFL License - Sep 2019-Current
Languages
Korean
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
English Language Teacher
Ardmore Language School
07.2022 - 08.2022
Server
PalPal
04.2022 - 01.2023
English Language Teacher
English Program In Korea
02.2020 - 02.2022
Server
Giovanni's
07.2019 - 02.2020
Receptionist
Dumbo House
07.2019 - 02.2020
Lead Host
Cecconi's Dumbo
05.2018 - 07.2019
Customer Care Representative
Nyc 311
01.2018 - 04.2018
Content Creator
FOMO Daily
09.2017 - 09.2018
Lead Host
Dallas BBQ
02.2017 - 02.2018
Teaching Assistant
Brooklyn College
09.2016 - 09.2018
Office Assistant
Brooklyn College
09.2016 - 09.2018
Sales Associate
NY And Co.
12.2015 - 07.2016
Server
Brooklyn Exposure
04.2015 - 10.2015
Brooklyn College of The City University of New York
Bachelor of Arts from Communications
- TEFL License - Sep 2019-Current
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