Joshua Rupert
Beachwood,OH
Summary
Results-driven Property Manager with over 5 years of progressive experience in multifamily property management, advancing from Leasing Specialist to Resident Services Manager and Property Manager. Proven success in leading teams, enhancing resident satisfaction, increasing occupancy rates, managing budgets, and overseeing daily operations for large apartment communities. Expertise in resident relations, team development, financial management, leasing strategies, and Fair Housing compliance demonstrates a commitment to excellence. Passionate about fostering high-performing teams and delivering exceptional resident experiences while consistently achieving business objectives.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Property Manager
Harbor Group Management
Beachwood, OH
04.2026 - 07.2026
- Managed all aspects of a 350-unit luxury apartment community to enhance resident satisfaction and streamline operations.
- Directed and developed leasing, maintenance, and resident services teams to enhance accountability and performance standards.
- Monitored market trends and implemented leasing strategies to achieve occupancy and revenue objectives.
- Assisted in managing property operating budget. Reviewed and approved invoices for payment. Tracked expenses and suggested ways to enhance financial performance.
- Ensured compliance with fair housing regulations and company policies to uphold legal standards and promote equitable housing practices.
- Resolved complex resident concerns and escalated issues to enhance satisfaction and trust.
- Monitor property appearance, curb appeal, and maintenance standards to protect the community’s value.
- Monitored and evaluated occupancy delinquency, renewal rates, financial performance, and operational metrics to enhance overall operational efficiency.
Resident Services Manager
Harbor Group Management
Elmsford, NY
11.2024 - 04.2026
- Managed resident relations for a 600+ apartment community, delivering exceptional customer service and resolving resident concerns in a timely and professional manner.
- Oversaw lease renewals, resident retention initiatives, and move-in/move-out processes to improve occupancy and resident satisfaction.
- Handled resident escalations, negotiated solutions, and maintained positive relationships while enforcing community policies.
- Planned and executed resident appreciation events to strengthen community engagement and increase resident retention.
- Trained and mentored new team members on company policies, customer service expectations, and operational procedures.
- Supported property operations by analyzing resident feedback and implementing process improvements to enhance the resident experience.
Property Manager
Harbor Group Management
Wexford, PA
09.2021 - 09.2024
- Welcomed prospective residents and delivered comprehensive property tours to highlight key features.
- Oversaw hands-on management of operations and maintenance to optimize value retention and enhancement for residential properties ranging from 74 to 188 units.
- Oversaw annual service budget management and contract negotiations with construction maintenance and utilities firms.
- Managed tenant rent and deposit collections via electronic systems, ensuring timely and accurate processing.
- Managed tenant inquiries and concerns, fostering a high standard of service excellence.
- Ensured accuracy and completeness of resident files to support operational efficiency.
Store Manager
Dollar Tree
Mars, PA
10.2020 - 09.2021
- Reviewed and monitored scheduling, purchases, and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed cash control and store opening and closing procedures.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Assistant Store Manager of Operations
Ross Dress For Less
Tarentum, PA
11.2020 - 07.2021
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Recruited, hired, and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Senior Supervisor
HydroEdge Solutions
Washington, PA
04.2016 - 08.2020
- Coordinated, supervised, and evaluated the work of subordinates and reallocated staff and resources to meet performance requirements.
- Assessed problems and conflicts and resolved independently.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Interviewed, hired, and trained new employees for production positions.
- Monitored workshop workflow for over 50 employees.
- Audited and documented all processes and procedures for new accounts department.
- Set overall vision and provided team leadership.
Supervisor
Keystone Clearwater Solutions
Hershey, PA
07.2012 - 05.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
Education
High school diploma -
Freeport High School
Sarver, PA06.2010
Skills
- Property inspections
- Payment collection
- Marketing and advertising
- Property management
- Relationship building
- Communication skills
- Fair Housing regulations
- Customer communication
- Vendor management
- Tenant relations
- Staff management
- Customer service-focused
Certification
Driver's License
Timeline
Property Manager
Harbor Group Management
04.2026 - 07.2026
Resident Services Manager
Harbor Group Management
11.2024 - 04.2026
Property Manager
Harbor Group Management
09.2021 - 09.2024
Assistant Store Manager of Operations
Ross Dress For Less
11.2020 - 07.2021
Store Manager
Dollar Tree
10.2020 - 09.2021
Senior Supervisor
HydroEdge Solutions
04.2016 - 08.2020
Supervisor
Keystone Clearwater Solutions
07.2012 - 05.2015
High school diploma -
Freeport High School