Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Acosta

Hollywood,FL

Summary

Dynamic and bilingual professional with a proven track record at Sunshine Animal Hospital, excelling in problem-solving and guest relations. Leveraged listening skills and fluency in English and Spanish to enhance client satisfaction and improve operational efficiency. Demonstrated ability to manage time effectively, ensuring high-quality customer service in fast-paced environments. Have the experience of determining emergencies and differentiating stable cases after being in the vet field for over 12 years.

Overview

11
11
years of professional experience

Work History

Front Desk Representative

Sunshine Animal Hospital
06.2013 - Current
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.

Delivery Courier

Meal Smart
02.2017 - 02.2020

  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted clients, delivered meals throughout So Fla
  • Drove safely at all times to avoid accidents and harm.

Education

High School Diploma -

Pembroke Pines Charter High School
Pembroke Pines, FL

Associate of Arts -

Broward College
Fort Lauderdale, FL

Skills

  • Problem-solving skills
  • Time management
  • Listening skills
  • Welcoming guests
  • Scheduling appointments
  • Guest relations
  • Multi-line phone systems
  • Fluent in English and Spanish
  • Can handle Care Credit accounts
  • Can fill out USDA forms for international travel

Languages

Spanish
Native or Bilingual

Timeline

Delivery Courier

Meal Smart
02.2017 - 02.2020

Front Desk Representative

Sunshine Animal Hospital
06.2013 - Current

High School Diploma -

Pembroke Pines Charter High School

Associate of Arts -

Broward College

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Joshua Acosta