Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Joshua Aldridge

Orem,UT

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Store Manager

Leatherby's Family Creamery
05.2020 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.

Manager

Leatherby's Family Creamery
02.2017 - 05.2020
    • Achieved departmental goals by developing and executing strategic plans and performance metrics.
    • Increased team productivity by implementing streamlined processes and effective communication strategies.
    • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
    • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
    • Managed and motivated employees to be productive and engaged in work.

Server

Leatherby's Family Creamery
03.2012 - 02.2015
    • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
    • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
    • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
    • Maintained a clean and orderly dining area for an enjoyable guest experience.
    • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
    • Handled cash transactions accurately, contributing to balanced daily financial reports.
    • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

West Jordan High School
West Jordan, UT
05.2013

Skills

    • Retail Inventory Management
    • Operations Management
    • Revenue Generation
    • Employee Training
      • Customer Service Management
      • Customer Service
      • Accurate Money Handling
      • Problem-Solving

Languages

Chinese (Cantonese)
Professional Working
Spanish
Limited Working

Timeline

Store Manager

Leatherby's Family Creamery
05.2020 - Current

Manager

Leatherby's Family Creamery
02.2017 - 05.2020

Server

Leatherby's Family Creamery
03.2012 - 02.2015

High School Diploma -

West Jordan High School
Joshua Aldridge