Joshua Bailey
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Key Point Health Services
Frederick, MD
12.2022 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Inventory Associate
Amazon Warehouse
Sparrows Point, MD
10.2022 - 04.2023
- Performed physical inventory counts to ensure accuracy of inventory records.
- Maintained cleanliness and organization of warehouse stockrooms.
- Prepared reports summarizing current inventory levels, orders received and shipped.
Customer Inventory Associate
Sam's Club
Baltimore, MD
02.2020 - 09.2022
- Performed daily store opening and closing duties, ensuring that all store policies were followed.
- Maximized store space and visibility through effective store layout and design.
- Ensured store safety by monitoring customer activity and enforcing store policies.
Inventory Handler
UPS
Baltimore, MD
11.2018 - 01.2020
- Utilized inventory management software to accurately track shipments and maintain accurate order records.
- Ensured items were labeled correctly and followed carrier regulations for package labeling.
- Inspected incoming shipments for accuracy and completeness against purchase orders.
Education
High School Diploma -
Baltimore City College High School
Baltimore, MD 08.2016 - 06.2020
Skills
- Time Management
- Adaptability
- Effective Communication
- Computer Proficiency
- Inventory Management
- Team Collaboration
- Multitasking and Organization
- Punctuality and Reliability
Timeline
Customer Service Representative
Key Point Health Services
12.2022 - Current
Inventory Associate
Amazon Warehouse
10.2022 - 04.2023
Customer Inventory Associate
Sam's Club
02.2020 - 09.2022
Inventory Handler
UPS
11.2018 - 01.2020
High School Diploma -
Baltimore City College High School
08.2016 - 06.2020