Joshua Cua
Sacramento,CA
Summary
Dedicated and detail-oriented 4th-year Business Major with a concentration in Management seeking a Bank Teller position, leveraging strong leadership skills, excellent customer service, and cash handling experience gained through a Shift Lead role at Bonchon.
Overview
3
3
years of professional experience
Work History
Shift Lead
Bonchon
Sacramento, CA
11.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Efficiently manage cash transactions, ensuring accuracy and compliance with company policies.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Oversee and coordinate daily operations, managing a team of 5-10 employees, including delegating tasks and ensuring a smooth workflow.
- Implement and enforce company policies and procedures to maintain a positive work environment.
- Conduct training sessions for new hires, fostering a strong team dynamic and ensuring staff members are well-versed in their roles.
Education
Bachelor of Science - Business Administration And Management
California State University Of Sacramento
Sacramento, CA05.2024
Skills
- Cash Handling
- Customer Service
- Team Management
- Communication
- Attention to Detail
- Time Management
- Financial Transactions
- Strong Work Ethic
- Fast Learner
- Computer Literacy
Achievemenets
- Successfully increased customer satisfaction scores by implementing improved customer service strategies at Bonchon.
- Recognized as an outstanding team leader, contributing to the achievement of team goals and maintaining a positive work atmosphere.
Timeline
Shift Lead
Bonchon
11.2020 - Current
Bachelor of Science - Business Administration And Management
California State University Of Sacramento