Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Department Manager
H&M
09.2016 - Current
Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers.
Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.
Plan and prioritize actions together with your team that have a clear impact on selling.
Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example.
Sales Lead
Foot Locker
08.2013 - 11.2016
Boosted sales performance by implementing strategic sales plans and effective team management.
Enhanced client relationships through consistent communication and personalized solutions.
Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
Associate of Arts - Media Communication
Henry Ford College
Dearborn, MI
05.2025
High School Diploma -
Salem High School
Canton, MI
06.2011
Skills
Sales Reporting
Customer Service
Staff Management
Policy Development
Strategies and goals
Relationship building and management
Proficient in use of various Microsoft Office Apps