Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Devlin

Ogden,UT

Summary

Motivated Hospitality Worker looking to take exceptional social skills, communication abilities and customer service background to a different industry. Dedicated to following health and safety guidelines. Passionate about a positive work environment and employee development. Pursues every opportunity to support team members and proactively address issues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bar Manager

Monument Ranch
09.2022 - 03.2024
  • Created a welcoming atmosphere to foster a loyal customer base and repeat business by providing excellent mentoring and training to team members to ensure exceptional customer service standards
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • By creating effective employee schedules to maintain coverage at peak times and minimize labor costs, team productivity was enhanced through efficient scheduling and task delegation.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Closed out cash register and prepared cashier report at close of business.

Mixologist

Powder Mountain Ski Resort
11.2021 - 09.2022
  • Provided exceptional customer service by preparing classic, modern, unique through engaging patrons in conversation while preparing their drinks efficiently and accurately.
  • Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
  • Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
  • Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
  • Streamlined bar operations by implementing efficient work processes and systems for bartenders.
  • Contributed positively towards workplace culture by fostering a collaborative and inclusive environment among bar staff.

General Manager

Genuine Concepts
04.2018 - 05.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented operational strategies to increase sales and profitability by formulating policies and procedures to streamline operations
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Pita Jungle
03.2011 - 04.2017
  • Drove year-over-year business growth by leading operations, strategic vision, and long-range planning, while also managing budget development, forecasting, and financial reporting processes to accurately track progress towards organizational objectives.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Effectively managed labor costs by carefully interviewing, selecting, training, and supervising staff, while also monitoring productivity levels among staff members and making strategic scheduling decisions
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • By fostering a positive work environment, employee turnover was reduced, while consistent delivery of high-quality food and service enhanced customer satisfaction

Education

Advertising & Photography

Northern Arizona University
Flagstaff, AZ

Skills

  • Team Leadership
  • Staff Training
  • Health and safety
  • Training and mentoring
  • Staff Scheduling
  • Inventory Management
  • Customer Relationship Building
  • Guest Interaction
  • Outgoing Personality
  • Safety awareness
  • Service-oriented mindset

Certification

  • Utah DABS Liquor Manager
  • Serve-Safe Food Safety Manager
  • CPR

Timeline

Bar Manager

Monument Ranch
09.2022 - 03.2024

Mixologist

Powder Mountain Ski Resort
11.2021 - 09.2022

General Manager

Genuine Concepts
04.2018 - 05.2019

General Manager

Pita Jungle
03.2011 - 04.2017

Advertising & Photography

Northern Arizona University
Joshua Devlin