Joshua Devlin
Ogden,UT
Summary
Motivated Hospitality Worker looking to take exceptional social skills, communication abilities and customer service background to a different industry. Dedicated to following health and safety guidelines. Passionate about a positive work environment and employee development. Pursues every opportunity to support team members and proactively address issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bar Manager
Monument Ranch
09.2022 - 03.2024
- Created a welcoming atmosphere to foster a loyal customer base and repeat business by providing excellent mentoring and training to team members to ensure exceptional customer service standards
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- By creating effective employee schedules to maintain coverage at peak times and minimize labor costs, team productivity was enhanced through efficient scheduling and task delegation.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Closed out cash register and prepared cashier report at close of business.
Mixologist
Powder Mountain Ski Resort
11.2021 - 09.2022
- Provided exceptional customer service by preparing classic, modern, unique through engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Streamlined bar operations by implementing efficient work processes and systems for bartenders.
- Contributed positively towards workplace culture by fostering a collaborative and inclusive environment among bar staff.
General Manager
Genuine Concepts
04.2018 - 05.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented operational strategies to increase sales and profitability by formulating policies and procedures to streamline operations
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Pita Jungle
03.2011 - 04.2017
- Drove year-over-year business growth by leading operations, strategic vision, and long-range planning, while also managing budget development, forecasting, and financial reporting processes to accurately track progress towards organizational objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Effectively managed labor costs by carefully interviewing, selecting, training, and supervising staff, while also monitoring productivity levels among staff members and making strategic scheduling decisions
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- By fostering a positive work environment, employee turnover was reduced, while consistent delivery of high-quality food and service enhanced customer satisfaction
Education
Advertising & Photography
Northern Arizona University
Flagstaff, AZSkills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Staff Scheduling
- Inventory Management
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
- Safety awareness
- Service-oriented mindset
Certification
- Utah DABS Liquor Manager
- Serve-Safe Food Safety Manager
- CPR
Timeline
Bar Manager
Monument Ranch
09.2022 - 03.2024
Mixologist
Powder Mountain Ski Resort
11.2021 - 09.2022
General Manager
Genuine Concepts
04.2018 - 05.2019
General Manager
Pita Jungle
03.2011 - 04.2017
Advertising & Photography
Northern Arizona University