Joshua Esparza
Reynoldsburg
Summary
Reliable, adaptable, and detail-oriented professional with experience in operations, public utilities, and hands-on team environments. Known for strong customer service, comfort with technology and GPS-based systems, and the ability to stay calm and effective under pressure. Currently pursuing higher education in medical imaging, bringing discipline, accountability, and strong procedural awareness to every role.
Overview
7
7
years of professional experience
Work History
Crew Member
Amc
Columbus
10.2023 - 12.2025
- Provided exceptional customer service in fast-paced environment.
- Operated cash registers and handled transactions accurately.
- Maintained cleanliness and organization of work areas throughout shifts.
- Assisted in training new crew members on operational procedures.
- Collaborated with team to ensure timely service during peak hours.
- Resolved customer inquiries and complaints efficiently and professionally.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
HR Intern
Public Utilities Commission of Ohio
Columbus
09.2019 - 08.2020
- Maintained accurate employee records using HR management software systems.
- Collaborated with team members to improve HR processes and documentation methods.
- Maintained records of all personnel transactions such as hires, transfers, promotions, terminations.
- Visited job sites from all departments.
Receptionist
Grafton Park Apartment complex
Dublin
09.2018 - 08.2019
- Greeted visitors and directed them to appropriate departments.
- Answered phone calls and routed inquiries to relevant personnel.
- Managed appointment scheduling for office staff and clients.
- Maintained front desk area, ensuring cleanliness and organization.
Education
High School Diploma -
Cristo Rey Columbus
Columbus, OH05-2022
Bachelor of Science - Travel Technician
The Ohio State University
Columbus, Ohio, OHSkills
- Customer service
- Team collaboration
- Cash handling
- Organizational skills
- Adaptability
- Good Driving history
- PC programs (Microsoft apps)
- Technology
References
References available upon request.
Timeline
Crew Member
Amc
10.2023 - 12.2025
HR Intern
Public Utilities Commission of Ohio
09.2019 - 08.2020
Receptionist
Grafton Park Apartment complex
09.2018 - 08.2019
High School Diploma -
Cristo Rey Columbus
Bachelor of Science - Travel Technician
The Ohio State University