Joshua Fessenden
McHenry,IL
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Cashier
Green Haze
Wauconda, IL
12.2023 - Current
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Cashier
Berger King
McHenry, IL
03.2023 - 12.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cook
Kojak's
McHenry, IL
09.2021 - 07.2022
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Followed established procedures and requirements for safe food handling, storage and service.
Education
High School Diploma -
McHenry West Highschool
McHenry, IL05-2024
Skills
- Customer Assistance
- Returns processing
- Cash Register Operation
- Drawer balancing
- Product Recommendations
- Payment Collection
- Cash Handling
- ID Verification
- Customer Service
- Payment Processing
- Complex Problem-Solving
- Product and service sales
- Inventory Management
- Cleaning and sanitizing
- Cash Drawer Balancing
- Time management skills
- Proficient in [Software]
- Product Knowledge
- Ordering and stocking
- Training and development
- Stocking and replenishing
References
References available upon request.
Timeline
Cashier
Green Haze
12.2023 - Current
Cashier
Berger King
03.2023 - 12.2023
Cook
Kojak's
09.2021 - 07.2022
High School Diploma -
McHenry West Highschool