Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Heredia

Stanton,CA

Summary

Dynamic and results-oriented professional with a proven track record at Amazon, adept in customer service and problem-solving. Excelled in streamlining processes and enhancing team efficiency, demonstrating exceptional multitasking, organization, and safety awareness. Achieved significant improvements in warehouse operations, embodying resilience and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Crew Member

Amazon
07.2024 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
  • Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
  • Facilitated efficient movement of materials throughout the facility using pallet jacks,
  • Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on improvement opportunities.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Followed safe handling processes for different types of loads and materials.

Delivery Driver Helper

UPS
08.2023 - 03.2024
  • Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
  • Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
  • Provided excellent customer service during deliveries, addressing concerns or answering questions as needed.
  • Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
  • Expedited package unloading at each stop through quick assessment of drop-off locations and efficient handoff techniques.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges such as traffic delays or inclement weather conditions affecting delivery times.
  • Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.

Crew Member

McDonald's
06.2021 - 05.2022
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Took orders, prepared meals, and collected payments.

Part Sorter

Paradise Appliance
01.2020 - 12.2020
  • Contributed to the achievement of team goals by consistently meeting or exceeding individual performance metrics for part sorting tasks.
  • Implemented lean manufacturing principles in the sorting process, eliminating waste and improving productivity levels.
  • Demonstrated a strong commitment to maintaining a positive work environment by consistently treating colleagues with respect and professionalism.

Education

High School Diploma -

Los Alamitos High School
Los Alamitos, CA
06-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Flexible schedule

Timeline

Crew Member

Amazon
07.2024 - Current

Delivery Driver Helper

UPS
08.2023 - 03.2024

Crew Member

McDonald's
06.2021 - 05.2022

Part Sorter

Paradise Appliance
01.2020 - 12.2020

High School Diploma -

Los Alamitos High School

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Joshua Heredia