Joshua Hernandez

Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
- Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
- Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
- Manage retention and growth by motivating the district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
- Leading the district to success, communicate changes and policies, oversee route organization.
- Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.

• Supervised daily construction activities, ensuring safety compliance and quality standards.
• Coordinated workforce schedules, optimizing resource allocation for project efficiency.
• Trained and mentored junior crew members on equipment operation and safety protocols.
• Implemented process improvements, enhancing workflow efficiency and reducing downtime.

• Registered patients for appointments, ensuring accurate and efficient check-in process.
• Verify personal information and insurance information.
• Check patients out at the end of their appointments and schedule follow ups as needed.
• Answer phone calls to assist patients.
• Manage non-clinical and referral request pools.
• Audit consent to treatment and confidential communication forms.
• Manage fax messages from Stenocall answering service.

• Process blood and plasma vials into Qualtex system for shipment to processing lab, maintaining data integrity
• Processed blood and plasma vials in Qualtex system for shipment to processing lab, ensuring data integrity
• Process vials for specialty programs such as Hepatitis-B, VZV, and A-typical programs for further testing, supporting research initiatives
• Processed vials for specialty programs including Hepatitis-B, VZV, and A-typical programs for further testing, contributing to research initiatives
• Collaborate with management to ensure all processing information is correct, reducing errors and improving workflow
• Collaborated with management to verify processing information accuracy, minimizing errors and enhancing workflow

Relocated to Lubbock after resigning from FedEx.

Oversaw daily operations to ensure timely and accurate freight delivery.

Trained and mentored team members on operational best practices and safety protocols.

Implemented process improvements that enhanced efficiency in freight handling procedures.

• Managed employees on the dock, center yard, and city delivery routes, optimizing workforce productivity
• Communicated with Central Dispatch, ensuring clarity in operational updates
• Coached and counseled employees, improving team performance and morale
• Reported to Central Dispatch, facilitating clear communication and operational updates
• Coached and counseled employees to enhance team performance and boost morale
• Oversaw supervisor duties to support and streamline operational efficiency

• Collaborated with management to improve fax and pull service efficiency, streamlining operations
• Maintained urgency and organization to meet customer needs, enhancing satisfaction
• Established accounts with local businesses, expanding customer base
• Visited local businesses to establish accounts, expanding customer base
• Collaborated with management to streamline fax and pull service operations